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MINI
- Automotive
- Arlington, TX
About this business
Location details
2001 N Collins St, Arlington, TX, 76011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Alex Truong We brought our BMW into the dealership to have our alternator and battery replaced. Our direct contact is Rachelle Barney. Although we've had a few hiccups along the way; Rachelle has treated us with the utmost professionalism and respect for our time. She is in constant communication with us throughout the entire process; providing us a peace of mind and assured us that everything is taken care of in the most detailed and professional manner. Rachelle has even worked after hours answering our phone calls, inquir... read more
Business response:
Hello Alex, Thank you for your kind words for Rachelle! We are thrilled to hear she has gone above and beyond for you!
Mini Cooper service Our service advisor, Carlos C. went above and beyond to help us get our Mini Cooper serviced under warranty even though it was expired by a few months. I sought help with this issue at a dealership closer to my home and they were of no help. I will drive out of my way to have Mini of Arlington service my car and recommend them to others.
Business response:
Hello and thank you for reviewing Carlos and our store! We are glad to hear we have done a great job for you and your MINI Cooper!
One of kind customer experience The salesman went above and beyond in assisting us to find the best car and deal we wanted and eventually winning our hearts over and the rest of shopping experience was also amazing
Business response:
Hi Leo, Thank you for your kind words for our salesman! We are so glad he was able to earn your business and make your experience more than satisfactory. We look forward to your next visit!
Wonderful quick service Very quick and honest service with plenty of updates and got me out 30 minutes sooner than estimate. DT was great to work with and it was Saturday and they were busy but all was good.
Business response:
Thank you for your kind words! We thank you for your business and look forward to your next visit!
Auto Service Great service and friendly. Offered a loaner and the service manager takes care of everything, no sending you to the cashier , they completely handle everything!!!
Business response:
Thank you Mike for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Lemon into Lemon Aide It is not that we may fall down in life, but the positive way we stand back up. I brought my 2003 Mini Cooper to BMW Mini of Arlington and got engine repairs performed. The repairs did not correct the issues with my engine. I emailed the General Manager Michael Coleman a letter late Sunday evening 6-9-2019. Mr. Coleman called and left a voicemail Monday 6-10-2019 prior to noon. I got the message too late to return the call. He then called Tuesday 6-11-2019 morning and we spoke about my request for resol... read more
Business response:
Thank you Wendy for your kind words! We are so glad we were able to help fix your vehicle and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!
Great service! Friendly and professional. A Excellent service. 5-star treatment. Best BMW dealership in DFW! Wouldn't take my BMW to any other dealership. Can't say enough good things about my experience.
Business response:
Thank you for being our customer, we are glad to hear we have done a great job for you!
Recall/ oil change My service advisor Wesley was extremely helpful. My oil change was extremely reasonable. I greatly appreciate the service. Unfortunately this visit a part was missing from my vehicle and I still haven’t heard back from anyone regarding this as the manager was reviewing the cameras to determine when the part could have been misplaced. I hope to hear soon regarding this. Overall I Love BMW of Arlington and I plan on continuing my business with them.
Business response:
Jennifer, Thank you for informing me about your situation. Please know that we are looking into your concerns, Antares Guy the Service Manager will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Michael Coleman General Manager mcoleman@bmwofarlington.com
For the best BMW service you need to see Joshua Joshua is amazing. I used to go to Classic and was tired of being overcharged for repairs. Joshua is your advocate. He remembers you, your car and will deliver it to your door. He is honest, on time, and is only concerned about your complete satisfaction. There’s no better!
Business response:
Thank you for choosing us, we are thrilled to hear that Josh has truly earned your business!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.6 star rating with 2,986 reviews.
When is MINI open?
MINI is open now. It will close at 8:00 p.m.