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MINI
- Automotive
- Rochester, NY
About this business
Location details
3875 W Henrietta Rd, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I owned an R57 for 6 years and wouldn’t recommend Mini of Rochester service. (I bought mine out of state so I cannot speak to sales.) I don’t think I ever had a call returned from service on the same day. Once I ended up calling Towne Mini in Buffalo to get the answer to a question. A few years ago I paid over $3,000 for timing chain replacement and wasn’t offered a loaner. The last straw (and what caused me to trade in my Mini) was being told a month ago that it would be $4,000 to replace the clutch because it’s a “21 hour ... read more
Not very responsive when it comes to returning phone calls very few loaners Carl is nice and so are the sales staff but the dorschel secretary is sometimes unpleasant
Extremely disappointed in the "customer service" I got at MINI of Rochester this morning. I've been going there since I bought a used MINI two years ago and have spent $4000 there in repairs since then. I'm supposed to drive seven hours today but my car started acting up last night and the engine light came on. I went to the dealership when they opened at 7:00 and asked if they could just look at it and they said no; They didn't have a technician on at the time and they were busy and it's not the easy to check the code. Than... read more
Went 65 miles down and back to look at a used, non certified MINI. The car looked nice, test drive was done, few minor issues with it, but ultimately ended up walking away due to their non negotiate policy. This was unknown before going all the way out there, had it been known, I wouldn't have wasted my time. I ended up purchasing another vehicle elsewhere.
Business response:
Hi Amy, thank you for sharing your feedback with us. We apologize for the experience you had. In the future, if you explore your options at MINI of Rochester please know we also offer a Best Price Guarantee. We always appreciate customers taking a moment to share the story of their visit with us. If you have a moment, please visit dorschel.com/share-your-experience.htm. Either way, we hope that you are enjoying your new vehicle! Thank you.
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.6 star rating with 290 reviews.
When is MINI open?
MINI is closed now. It will open tomorrow at 8:00 a.m.