This profile has been claimed by the business owner or representative.
Mirror Lake Village Senior Living Community
- Assisted Living Facilities
- Federal Way, WA
About this business
Mirror Lake Village specializes in independent living, assisted living, memory care, and respite care for older adults in Federal Way, WA. We provide superior care in a familial and nurturing environment where love and respect abound. Our team members cultivate true relationships with our residents, deliberately creating a supportive community atmosphere that is more than just a place to live - its home.
Location details
31000 9th Pl SW, Federal Way, WA, 98023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
The sales people are great, as are the reception people. I know that it is difficult to keep track of memory care residents, their clothes and possessions go missing as the residents can go into each other's rooms. I think most of the staff are friendly, but English is their second language and it's hard to get information about our resident. I'm not sure what to call our experience so far, but it is overall a nice community. I would like to remain anonymous. I'm not sure the care is the same for Medicaid, as self paid resid... read more
Business response:
Thank you for taking the time to leave us a review. Your feedback helps us improve our service.
Mirror lake staff was friendly, helpful, and ready to answer any questions. Very nice people. At the facility she's at now, it seems there's always something going on. At mirror lake, just seems quiet all the time .
Business response:
Thanks for your feedback. We appreciate you taking the time to let us know how we're doing.
They are helpful. At times if a hearing aid is out of the ordinary it may take some teaching for them to understand how it works. Also there are for example two rooms 202. One in building A and one in building B. I have had things fall into the laundry and end up in the wrong building but corresponding room. I had them check the laundry in that other room and hearing aids were found.
Business response:
Thank you for your review. We appreciate your constructive feedback.
I didn't give them highest marks in some categories, but overall I feel this has been a good experience. We've had few minor problems, but I give them a E for effort. The most significant event was when an outgoing employee informed us that [name removed] was being asked to leave. This was on a Friday and we spent the weekend trying to find a a male only situation for him. On Monday we called back and found the head nurse we spoke to no longer worked there and [name removed] was perfectly welcome.
Business response:
Thank you for your review. We appreciate your high star rating and apologize for your experience with the former nurse. If you'd like to speak to a member of our senior operations team about this matter, please send your contact details to info@seniorservicesofamerica.com. Thank you again and please don't hesitate to reach out to us if anything comes up.
Mirror Lake has an amazing staff, the facility is clean and well kept up. I would recommend it to any senior.
Business response:
Thank you for your review and kind words. We will be sure to pass them along to the team at Mirror Lake Village!
My experience was satisfactory and I have no complaints. I rate all a "4". The Memory Care was understaffed staff and yet were attentive and responsive to patient needs. Basically, Mirror Lake met our needs for our family member for the short six weeks he was in their care along with Evergreen Hospice Care.
Business response:
Thank you for your review. We're glad that we met your needs during your loved one's stay.
Our family had an in person tour and it was a good overall tour experience but location was very important to us so ultimately this community was not going to be suitable for our loved one.
They are a newer facility and growing their employees and getting into the swing of things which we understood but we were having issues with the home health aids and communication. We were being told one thing by the home health aids and then other things from the nurse onsite at the community. The communication could be improved, but the staff members were wonderful and such angels.
It is a good place for the elderly. The community looks clean and new. It looks like they are doing a good job. There is only one activities director currently, and I think there could be more activities offered. The one assisted living activities director is taking care of the activities for the memory care and assisted living
Frequently asked questions about Mirror Lake Village Senior Living Community
How is Mirror Lake Village Senior Living Community rated?
Mirror Lake Village Senior Living Community has a 4.7 star rating with 19 reviews.
When is Mirror Lake Village Senior Living Community open?
Mirror Lake Village Senior Living Community is closed now. It will open at 9:00 a.m.