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Mirror Lake Village Senior Living Community
- Assisted Living Facilities
- Federal Way, WA
About this business
Location details
31000 9th Pl SW, Federal Way, WA, 98023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
They give me peace of mind knowing my sister is safe and well looked after.
Business response:
Thank you for your review. We're pleased to hear about your experience with us.
This is my first time being involved in a care home. I would give an overall 4 for every category. They were really good to my sister. She was able to stop drinking and was clean her entire stay. Again it's to bad I couldn't afford to continue with her stay as she is failing now.
Business response:
Thank you so much for taking the time to share your feedback. We are truly delighted to hear that the care provided to your sister was excellent. We're sorry to hear that your she is now struggling. Your sister’s well-being remains important to us. Please reach out to our admissions team on 206 212 4208. We welcome the opportunity to discuss any transitional resources, community support programs, or potential funding avenues that might be available.
I enjoy living at Mirror Lake Village. It meets my needs. I live in a cottage with an attached garage which is a bonus. It is close to my church and to a Safeway. I only eat at the dining hall for dinner and that is pretty good.
Business response:
Thank you for your review. We're glad to hear you enjoy living at Mirror Lake Village!
I am going to be brief although I could write a novel on how bad the place. Do not go there.. I had my wife in memory care for around 4 mouths. I had to go and see every day just make sure she was ok. They tried to bath her only twice but I had to bath her myself. I had to to feed her every day they just gave up on trying to feed her. I am the one that took care of her . I was paying over [fee removed] per month for her care and I was one that took care of her. I could write much more I will not at this time. I rate the plac... read more
Business response:
Thank you for your review. We regret to hear of your experience at Mirror Lake Village and would like to learn more. If you'd like to discuss this matter with a member of our senior operations team, please send your contact details to info@seniorservicesofamerica.com.
The sales people are great, as are the reception people. I know that it is difficult to keep track of memory care residents, their clothes and possessions go missing as the residents can go into each other's rooms. I think most of the staff are friendly, but English is their second language and it's hard to get information about our resident. I'm not sure what to call our experience so far, but it is overall a nice community. I would like to remain anonymous. I'm not sure the care is the same for Medicaid, as self paid resid... read more
Business response:
Thank you for taking the time to leave us a review. Your feedback helps us improve our service.
Mirror lake staff was friendly, helpful, and ready to answer any questions. Very nice people. At the facility she's at now, it seems there's always something going on. At mirror lake, just seems quiet all the time .
Business response:
Thanks for your feedback. We appreciate you taking the time to let us know how we're doing.
They are helpful. At times if a hearing aid is out of the ordinary it may take some teaching for them to understand how it works. Also there are for example two rooms 202. One in building A and one in building B. I have had things fall into the laundry and end up in the wrong building but corresponding room. I had them check the laundry in that other room and hearing aids were found.
Business response:
Thank you for your review. We appreciate your constructive feedback.
I didn't give them highest marks in some categories, but overall I feel this has been a good experience. We've had few minor problems, but I give them a E for effort. The most significant event was when an outgoing employee informed us that [name removed] was being asked to leave. This was on a Friday and we spent the weekend trying to find a a male only situation for him. On Monday we called back and found the head nurse we spoke to no longer worked there and [name removed] was perfectly welcome.
Business response:
Thank you for your review. We appreciate your high star rating and apologize for your experience with the former nurse. If you'd like to speak to a member of our senior operations team about this matter, please send your contact details to info@seniorservicesofamerica.com. Thank you again and please don't hesitate to reach out to us if anything comes up.
Mirror Lake has an amazing staff, the facility is clean and well kept up. I would recommend it to any senior.
Business response:
Thank you for your review and kind words. We will be sure to pass them along to the team at Mirror Lake Village!
Frequently asked questions about Mirror Lake Village Senior Living Community
How is Mirror Lake Village Senior Living Community rated?
Mirror Lake Village Senior Living Community has a 3.7 star rating with 35 reviews.
When is Mirror Lake Village Senior Living Community open?
Mirror Lake Village Senior Living Community is closed now. It will open at 9:00 a.m.