Mobile On-site Mammography by SimonMed

Lucas S 

on BBB

a year ago

Consistent with other complaints, they are just plain STEALING MONEY.Here is my situation: I needed an MRI, and my insurance deductible was met when I walked in, so should be 100% covered by my insurance. They mentioned some confusing insurance jargon and told me I need to pay $238 for a scan. I needed the scan so I was stuck and paid it. I cleared this up with my insurance company a day later and Simon Med told me I would need to wait 30 days for insurance to come in for a reimbursement. Annoying, but fine. We waited and ou... read more

Erik J 

on BBB

a year ago

SimonMed now requires payment up front, before service is rendered otherwise, they will not perform service. Against our better judgement and after being harassed by their front office staff, we paid up front and the service was performed. Once our insurance company issued the *** for that service and after we reviewed, we saw SimonMed grossly overbilled based on our insurance deductible balance paid.After a couple calls to their medical billing team, they agreed they grossly overbilled but told us it would take ************... read more

Maria S 

on BBB

a year ago

Like others, if there was a 0 rating I'd use it. SimonMed incorrectly billed us and after several calls to ******* Services and sending documentation that we had paid the bill, the representative admitted that they had the payment. He said "Not to worry, I cleared your bill". That was in January. I received another bill in February, called again, and was told to disregard the bill because he could see that our account was adjusted, that the February invoice crossed in the system. Again, he said "Not to worry, it's taken care... read more

Eileen L 

on BBB

a year ago

I had routine imaging done at SimonMed on 07/24/2023. Even though I have a HRA with money in it to cover the procedure, they insisted on up front payment (which would be fine if their refund policy was remotely ethical ***** business days is a joke as it can be immediate if they want). I did a payment plan and paid $50 up front because I knew I would have trouble getting my money back due to previous experiences. My HRA, as expected, paid for the visit. I asked for my refund and was told it would be coming in up to 45 busine... read more

Jacqueline E 

on BBB

a year ago

SimonMed overcharged me for a service on Nov.1, 2022 and after repeated attempts to resolve and repeatedly being told that a credit would be issued in **** business days, no credit has been issued. Calls to the call center repeat the script that the topic has been escalated and it will be **** business days. No one in the call center is available to resolve. This is unacceptable for a procedure that is approved through insurance and has costs to be charged upon arrival. 

Susan S 

on BBB

a year ago

I have had no problems...at all..with the x-ray technicians nor with the staff at the front desks. They have been SUPERB! I have been to the SimonMed on ***************** and the one on ********. However, trying to get a CAT scan scheduled has been a MAJOR disaster. After speaking with a representative I am always transferred to someone else to do the "actual" schedulding. NO ONE EVER picks up the phone. And that is after trying three times yesterday and today!I even tried to do the on-line scheduling, which was recommended ... read more

Angie C 

on BBB

a year ago

SimonMed owes me money from an overpayment from over a year ago. If I could leave zero stars, I would. 

Monika S 

on BBB

2 years ago

I went for my abdomen CT in July at Simon med located in *************. I paid about $165.00 as my cost share responsibility and my insurance paid their part too. But in August my doctor called me stating reports by Simon Med were not giving them any conclusions and they filed an addendum. So I waited for my reports.I called Simon med in last week of August and asked if they sent addendum, of course they did not. They cleared I cant get more testing unless I pay for them again even though they did not do their job. Even thou... read more

Stacy P 

on BBB

2 years ago

I have an HSA with a 100% coinsurance after meeting the deductible. Simon Med collected payment of $439.35 at time of service on 2/1/23 and $914.16 at time of service on 2/8/23. However, due to the delay in claim submittal, I met my deductible prior to Simon Med submitting claims to my insurance carrier for payment. My insurance carrier has since paid 100% of all claims, including claims submitted for the services provided on 2/1/23 and 2/8/23. I have contacted the billing department on 4 different occasions, beginning in Ap... read more