Mobile On-site Mammography by SimonMed

Jim M 

on BBB

a year ago

There is no rating lower than ONE STAR so SimonMed gets a bonus for this review. SimonMed recently acquired Gateway Imaging in *************, where I have been a patient/customer for years. I arrived a bit early for my Noon appointment for a MRI and was left sitting in the waiting room until a few minutes after 1:00. Led to a changing room, I was instructed to change to a gown and then left there for around 20 minutes. When the tech finally came for me I asked how long the procedure would take because I had a critical busine... read more

R Victoria E 

on BBB

a year ago

I've had imaging several times at Simon Med. They require payment in advance based on what they think insurance wiill require, if they can't reach insurance they come up with a number somehow. The first problem was a $1200 MRI bill that should have been a $50 co-pay. I had to pay $1200 to get the imaging, and then it took me over 5 mos and more than 7 phone calls to get a refund. There was no effort on their part to get me my refund, even after I initiated contact inquiring. This time I was told, for a CT and an XRay I had t... read more

Garth O 

on BBB

a year ago

You cannot get an xray scheduled. They will only do walk-ins for xrays. But that typically means you will have to wait way too long (two hours or more based on my experience) to finally get in. Happened to me again today. I expressed that concern at the front desk, and the gal said not to worry, she would get me in. I promptly received two texts saying I was scheduled...blah, blah. So I started waiting. Two and a half hours later (the gal looked directly at me every once in a while) I finally looked at the two texts again an... read more

Heidi S 

on BBB

a year ago

Same ridiculous experience as the hundreds of reviews I have read here and elsewhere. Wish I had looked them up ahead of time. Complete fraud. ZERO stars and WARNING! 

Shane D 

on BBB

a year ago

I was overcharged $218 for a procedure. I contacted them to get my refund (long process) and they said they would issue me a check. I received the check 7 months later. I tried to deposit it and it was stale dated. I then had to get my check back from the bank to send back to Simonmed. It has now been 3 months and I still havent received another check. Ive been calling to get a hold of the billing department in which I get sent to payment department. ****************** says theyre transferring me to billing department and wi... read more

Dawn B 

on BBB

a year ago

My fiance went there Jan 2023. They told him he had $100 deductible. He paid it that day. In April 2023, he had not seen an *** for the service so he called his insurance who called Simon Med. The Insurance told them they needed to file the claim. So Simon Med finally did. The *** reflected that there was Zero out of pocket cost. So My fiance called the billing department again May 2023They said they would credit his credit card( the one he paid with). It would take ***** business days. Aug 2023 he called the billing departm... read more

Blake B 

on BBB

a year ago

Have been working on getting a claim properly submitted to my insurance for OVER 7 MONTHS NOW. billing ***** Over and over is NO HELP. NO SUPERVISORS. Not even in this country! No follow up when told supervisor would. Hung up on, transferred to wrong departments, total lack of any due process in the billing ***** I paid for a procedure out of pocket instantly as there was risk of brain bleed and didn't wait for pre-Auth. IF I had realized it was going to take 7 months of persistence to this crooked sham of a company just to ... read more

Cynthia C 

on BBB

a year ago

Deserve no stars! SMI Imaging has very poorly running systems all the way around. I informed them prior to my procedure that I did not have a co-pay for the imaging. They insisted I pay a $50.00 co-pay before my imaging would be performed. I paid the $50.00. My imaging was completed on November 3, 2022. I received a refund check on November 16, 2023. you did not read that wrong, over one year after the procedure. Unfortunately, the check was written on May 2, 2023, a full 6 months after the imaging. However, I did not receiv... read more

Linda S 

on BBB

a year ago

Im just another victim of their theft of money! They demanded money up front for services when they were NOT entitled to it! They way overcharged **( per our insurance ***** and never offered an apology or a refund! I had to call them and demand my refund! Thieves!!! Well see if I ever get a refund. Checks in the mail I also notified the *** of their business practices and will also notify the Attorney General as well as attorneys for a class action suit against Simon Med Imaging.