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Molina Healthcare of Ohio
- Columbus, OH
About this business
Location details
3000 Corporate Exchange Dr, Columbus, OH, 43231, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Molina loves to deny things that are covered by law. Do not back down from them. They are nothing but corporate bullies. If they denied something that you know is covered, appeal, then when they deny you again IMMEDIATELY PUT IN FOR A STATE HEARING!!! If the state hearing officer denies you PUT IN FOR AN ADMINISTRATIVE HEARING!! I have to do this at least 3 times a year. Now I get letters saying they won't pay for out of network medical that I DID NOT use nor did I ask to use......so this means at this point they feel the ne... read more
Business response:
On behalf of Molina Healthcare of Ohio, I am responding to the complaint initiated by a member on 01/06/2024. Due to HIPAA requirements, we will not disclose personal health information (PHI) in this public response. Molina will have a dedicated representative directly contact the member to resolve this concern and answer any questions. Thank you for the opportunity to address this issue.
Horrible Headache! I’ve called so many times and have received the run around every single time! Nobody can help me and everybody keeps transferring me to someone else who says it’s not their job. They denied my sons claim saying that he had other insurance when that was false. I have never experienced worse customer service than this! Do not get this insurance unless you want to pay out of pocket for everything!
Business response:
On behalf of Molina Healthcare of Ohio, I am responding to the complaint initiated by a member on 11/15/2023. Due to HIPAA requirements, we will not disclose personal health information (PHI) in this public response. Molina will have a dedicated representative directly contact the member to resolve this concern and answer any questions. Thank you for the opportunity to address this issue.
I've been called 17 times in the last 13 days by Molina to ask me to take a survey to "make sure I'm happy with my doctor". I've spoken to them and said I'm happy with my doctor and not interested, but they continue to call insistently. I've blocked them and they still will not stop. This is 100% harassment at this point. But if you call them, it's an hour+ wait. There's no way all they want is to "make sure I'm happy with my doctor". This is what they currently have their employees doing all day instead of answering the cou... read more
Business response:
On behalf of Molina Healthcare of Ohio, I am responding to the complaint initiated by a member on 9/21/2023. Due to HIPAA requirements, we will not disclose personal health information (PHI) in this public response. Molina will have a dedicated representative directly contact the member to resolve this concern and answer any questions. Thank you for the opportunity to address this issue.
I wish I had read reviews before I signed with Molina. If I could cancel this plan today I would. I Can't get anyone on the phone. When I did get a rep, the connection kept going in and out so I couldn't hear her. Of course she just kept trying to talk to me. I've been "okay" with the coverage up until now (of course all insurance companies take my money, and don't give much back.) As long as you don't need to ever talk to them. When I need help with what is covered or to dispute a charge... forget it. Thank God I get Medica... read more
Business response:
On behalf of Molina Healthcare of Ohio, I am responding to the complaint initiated by a member on 09/14/2023. Due to HIPAA requirements, we will not disclose personal health information (PHI) in this public response. Molina will have a dedicated representative directly contact the member to resolve this concern and answer any questions. Thank you for the opportunity to address this issue.
My complaints are exactly the same as everyone else's I have read. They say my doctors are covered under Molina but when I have received every single bill this year they state in every bill that my doctor's are out of network. I have contested every bill I have had sent to me under molina and have had nothing but frustrating explanations from people who I don't understand do to their inability to speak English,and nothing resolved
Business response:
On behalf of Molina Healthcare of Ohio, *************** to the complaint initiated by a member on 11/08/22. Due to HIPAA requirements, we will not disclose personal health information (PHI) in this public response. Molina will have a dedicated representative directly contact the member to resolve this concern and answer any questions. Thank you for the opportunity to address this issue.
I'm having problems trying to rectify an overcharged that was billed to me because Molina has my co-pay in my insurance card from them as one price, but is charging me a higher price. Called for 2 days and tried to get this matter resolved and I got no where. Everyone I spoke with appeared not to know how to fix this problem from member services to claims in ****. I've never dealt with so many people that didn't know what they were doing. I'm a customer and I am ashamed to be affiliated with this company who I pay monthly. I... read more
Business response:
I am responding to the complaint initiated by *******************************. Due to HIPAA requirements, we will not disclose personal health information (PHI) in this public response. Molina will have a dedicated representative directly contact the member to resolve this concern and answer any questions. Thank you for the opportunity to address this issue.
Someone please help us and read these reviews...they are saying what I am experiencing and we are going through h*** We need help!! I have never experienced anything like this in my life and paying over $1700 a month for my spouse and me. I cannot believe how horrible this is. I have been on the phone for countless hours just to be told I'm terminated. Today I was told that I called and cancelled myself! I did not!! Now I can't get my prescription because of this. PLEASE HELP **!! I think they're working from home. I hear ro... read more
Business response:
I am responding to the complaint initiated by ***********************. Due to HIPAA requirements, we will not disclose personal health information (PHI) in this public response. Molina will have a dedicated representative directly contact the member to resolve this concern and answer any questions. Thank you for the opportunity to address this issue.
I had terrible experiences trying to talk to a human being regarding coverages. I was hung up on a few times; I was transferred to another office, and then disconnected again. I merely wanted to know if I was still covered by Marketplace. Finally after about 3 days of phone calls, someone at Molina FINALLY acknowledged I will be covered for fiscal year 2022! When I had other plans, like Ambetter and CareSource before, I would always get a welcome packet in the mail within 2 weeks of enrolling in the plan. But I signed up for... read more
Molina's billing department is incompetent. I keep checking the payments page on the website and am not seeing the two payments I made of $91.11 on 5/6/21 and 7/7/21. When I talk to a representative on the phone they hand me some mumbo jumbo about how they recently made changes to their billing system. They sent me a refund check, then a week later threatened to terminate my policy due to not being able to process a payment from my checking account. They are SO confused, messed up. I will be so relieved when I qualify for So... read more
Frequently asked questions about Molina Healthcare of Ohio
How is Molina Healthcare of Ohio rated?
Molina Healthcare of Ohio has a 1.6 star rating with 173 reviews.
When is Molina Healthcare of Ohio open?
Molina Healthcare of Ohio is closed now. It will open at 8:30 a.m.