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Mutual of Omaha Mortgage
- Mortgage Lenders
- Charlotte, NC
About this business
Location details
525 N Tryon St, Suite 1600, Office 1637, Charlotte, NC, 28202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Fast and easy
Business response:
I'm glad to hear that your experience was fast and easy. Thank you for your feedback, and I appreciate the opportunity to assist you with Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
The care and compassion that Dean put into this was astonishing.
Business response:
I'm thrilled to hear that you felt cared for and supported during your experience. It was a pleasure assisting you, and I truly appreciate your kind words about my approach.
Verified by Mutual of Omaha Mortgage
Chad was the best!
Verified by Mutual of Omaha Mortgage
Fast and easy
Verified by Mutual of Omaha Mortgage
Chad was the best!
Business response:
I'm thrilled to hear that you had a great experience, Matt. It was a pleasure working with you, and I appreciate your kind words.
Verified by Mutual of Omaha Mortgage
My husband spoke with Dean for the most part, but he always had wonderful things to say about Dean. He was always willing to answer our questions and was present and available every step of the way.
Business response:
I'm thrilled to hear that your husband had a positive experience working with me. I strive to be available and supportive throughout the process. Thank you for your kind words and for choosing Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
My husband spoke with Dean for the most part, but he always had wonderful things to say about Dean. He was always willing to answer our questions and was present and available every step of the way.
Verified by Mutual of Omaha Mortgage
Dean was always willing to pick up the phone and talk me through anything I had questions about. He always kept me up to speed on everything that was going on and made our first home buying experience a lot less stressful. I can't thank him enough for his help and expertise.
Business response:
It was such a pleasure helping you and your family with your first home purchase. You purchased a fantastic home that you will enjoy for the next 20YRS. To the many future happy moments in your new house, sincerely!!
Verified by Mutual of Omaha Mortgage
Too many communications and documents were wrong or confusing. Not having the final CD until the hour we closed was very anxiety producing. Every time a change needed to be made, it went back to the underwriters and additional information was needed, which triggered another review by underwriters. This was very unfortunate because it made the experience unpleasant. I don't lay the entire blame on Chad because he works with a team and the requirements to complete the process appeared to keep changing.
Business response:
I'm sorry to hear about the challenges you faced during your mortgage process. I understand how frustrating it can be when communications and documentation are confusing. The timing of the final CD and the repeated reviews by underwriters can certainly add to the stress. I appreciate your understanding that this process involves a team effort, and I will share your feedback with them to help improve our future services. Thank you for bringing this to my attention.
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.8 star rating with 804 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.