Bridgette Holm on Facebook 3 years ago
08/24/2019, 19:26 PM
The worst worst experience ever a complete nightmare. I read about companies and bad stories like this, never would I expect it would happen to me! They try to sell you dreams and promises of making your property beautiful again better than it was in no time all he while pushing a paper in front of your face to sign! They screw up and come back with more paperwork for you to sign and say it's for something else when it really says they won't be responsible for the mess up, well who do they think should be responsible? 5 months later and , running out of ALE(living expenses) , my house is still in gut mode and they are still promising they will get my house together. Then they send out an elctrician that puts a ground rod that you trip over in the middle of the walkway. Wow ! They lie, lie, lie omg do they lie. You have to stay on top of them with your insurance adjuster on a daily basis otherwise they will blame you for the delays. When the next project manager came I'm so glad I started recording the promises they made to me. I found it humorous when the new project manager would call me and say he didn't say that😂😂😂😂 hilarious, I'm thinking maybe there is a bit bipolar disorder going on. It's pretty obvious from the reviews that the company is having managerial issues in the last year because it looks like they weren't so bad a few years ago. Unfortunately it happens that companies do go downhill with bad management. Do not I repeat do not sign anything because they want you to sign real quick by claiming "so they can get to work and get you back into your home." They sound like used car salesmen trying too hard and making too many promises and it all sounds too good. The company is horrible especially when you have 2 project managers quitting in the middle of nothing being accomplished and they lie to you and say he went on vacation. I'm so thankful I kept the outside cameras to confirm the lies. They don't have enough manpower to do the jobs but they keep taking them and cashing the insurance checks. They destroyed my personal things, left trash outside of my house with no intentions of ever removing it, (because it's still there ) they take short cuts to make more money from the insurance, they put a used toilet in the storage container with my 3 week old fridge not to mention dented it, they forgot items outside that were suppose to be in the container, like my chest freezer. Take pictures! I took so my pictures and sent to my insurance to prove how substandard they were. Proof proof proof because Did I mention that they lie, I can go on and on there's just not enough space or time in the day but I am thankful that they worked for citizens so I don't have to worry about getting my money back, the check was cashed, so citizens can use their resources to get there money back from them. I've been out my house since April 1st and finally citizens fired them and now I have a new contractor and some peace of mind. I definitely would not hire or recommend this company and I hope citizens doesn't recommend this company to work on anyones house ever again.