Nature Hills Nursery Inc.

Debbie M. 

on Birdeye

7 years ago

DO NOT BUY FROM THEM! My 6 ft twig came broken in half in a bent up box.I was sent a replacement that came the same way but broken in 3 pieces. When I asked for a refund I was told by Julia that when I placed the order, I was agreeing to their policies that said they weren't responsible for damage during shipping and they would let me know how they would handle it. So,I decided how it would be handled and I filed with my CC co. and received my money back 

Jim H. 

on Birdeye

7 years ago

Shipped dead trees and said I could get replaced if paid 75% of original- 50% of current list plus big shipping. 

Scout 

on Birdeye

7 years ago

Poor quality, smoke and mirrors "guarantee". I would have save a LOT of money had I bought local. 

Thomas 

on Birdeye

7 years ago

My absolute worst online experience ever! Although they've deployed a top-notch marketing campaign, they're customer service is awful. I was repeatedly disrespected (via email and phone) by Julia, their customer service representative. I will never spend another dime we this company and I WOULD NEVER RECOMMEND Nature Hills Nursery. 

WILLIAM R. 

on Birdeye

7 years ago

I have been in home gardening and landscaping for over 60 years, hence my concern and awareness that I received a DEAD, NOT A DORMANT TREE. I followed business's "planting/care advice", but this advice was NOT a miracle for a dead tree. I delayed in filing a complaint because of trying to respond to the waiting period noted by the customer service representative, which also meant that my 30-day insurance coverage had run out. I am incredulous that the business where "thousands of customer's do very well with these products e... read more

WILLIAM R. 

on Birdeye

7 years ago

REALLY, REALLY DIFFICULT to deal with if you have a problem! I was shipped a dead 5-6 foot "Select Weeping Willow". Took this up with Customer Service online and continued to exchange emails with them. NO SATISFACTION from them. I also find it interesting that Nature Hills Nursery has such high rating reviews on its website, BUT WHEN YOU GO TO non-associated reviews you find they are MUCH, MUCH LESS FAVORABLE. U think they are selecting what they post!?! 

George 

on Birdeye

7 years ago

Don't buy form them 

Eric 

on Birdeye

8 years ago

What an utter disappointment this shop is. We ordered a "bare root" American Sycamore with a fair bit of excitement. What arrived was such a sad specimen that we laughed and affectionately called it our "dead stick." It was about 5 feet tall and maybe 1/8" in diameter, bone dry with NO apparent living buds for limbs, and single spindle of "root" maybe four inches long protruding from the bottom. But, I trusted them and followed their directions to a tee, planted, fed, and watered faithfully, and sat back self-conscious... read more

Sharaya Tindal W. 

on Birdeye

8 years ago

Nature Hills Nursery sent me the barest butterfly shrubs I've ever seen. When I sent them photos to inquire on the health of the plants it took days for the nursery manager to get back to me. Being dissatisfied with the plants, I asked for a refund. Three weeks of back and forth and Julia in customer service still refuses to refund the purchase. I found a few review sites to warn others about Nature Hills only to find dozens of people with the SAME experience - dead plants at their door compliments of Nature Hill plant ceme... read more