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Nelson Westerberg, Inc.
- Arts & Entertainment
- Elk Grove Village, IL
About this business
Location details
1500 Arthur Ave, Elk Grove Village, IL, 60007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor communications left me coordinating the coordinators. More trouble then if I’d just hired movers direct. Damage to most of my furniture; some stuff completely destroyed. Then you have to retain ur broken & damaged belongings as is (unrepaired) for 9 months. Worst experience possible.
Business response:
Hello Robert. I am terribly sorry to hear that your experience moving with us did not meet your expectations. I looked into your move and contacted our claims department and they have informed me that you have not filed a claim yet for your damaged belongings. You do not need to to wait or hold onto damaged items for 9 months, our policy is that you have 9 months to file a claim after your move. I apologize for any miscommunication and I urge you to contact our claims department at your earliest convenience so we can sort ou... read more
Sandy Cuttle with Joe Picone and his crew, John, Rueben and Art, were the BEST we could ask for with our relocation and move. Everyone was on time, the best of attitudes, friendly and most importantly, very highly organized and efficient! You want the best, Nelson Westerberg and these amazing employees, will do everything right for you!
Business response:
Thank you so much for your kind words, Bill. We really appreciate you taking the time out to share your experience with us. Cheers, Nelson Westerberg, Inc.
Sandy who coordinated everything did an excellent job working around my moving schedule.
Business response:
Mr. Bohnhoff, that you for letting us know how great Sandy was during your moving experience. I have passed this information on to her supervisor to make sure that she is recognized for her great service. If you have the time, we would really appreciate if you could share this feedback on other review platforms like Facebook, Goodle, and Yelp. Please let us know if there is anything else that we can do for you as you settle into your new home. -Esther Kelley, Customer Experience Analyst
I requested my husband be the primary contact; however, all calls continued to come to me.
Business response:
Sandy, thank you for taking the time to share with us how your experience could have been better. I will speak with the Customer Service rep to make sure that they understand the process of updating the main point of contact so that this does not happen in the future. Thank you again! -Esther Kelley, Customer Experience Analyst.
Delivery was delayed by many days even though I agreed to the higher cost delivery to get my things by a certain date. The date was not met and no refund for more expensive shipment/guaranteed delivery was made. Delivery individuals and my phone contacts with the company were helpful and kind but their timeline is way off which really makes it hard when scheduling around work and personal schedule.
Business response:
Neena, first of all, please allow me to apologize for the headaches that have occurred during your recent relocation. I am looking into the details of your move and am working with the management team to provide a solution. You will be contacted by the team who handled your moved in order to resolve this issue. Again, I am sorry that your move was less than satisfactory. -Esther Kelley, Customer Experience Analyst
Everything seemed to be going well. The packers were friendly & the driver was fantastic. When we began unpacking, we found a huge lack of consistency for items being packed with like items, from the same room/shelves/sets. The worst part, our front load washer now has a leak caused by the road travel that ruined the solenoid, a $350 repair. We were promised a quick repair. It’s been over 2 weeks & I was notified today, by email, that they won't pay for the repair. "Sometimes items of a sensitive nature will malfunction as a... read more
Frequently asked questions about Nelson Westerberg, Inc.
How is Nelson Westerberg, Inc. rated?
Nelson Westerberg, Inc. has a 4.4 star rating with 460 reviews.
When is Nelson Westerberg, Inc. open?
Nelson Westerberg, Inc. is closed now. It will open on Monday at 9:00 a.m.