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Nelson Westerberg, Inc.
- Arts & Entertainment
- Elk Grove Village, IL
About this business
Location details
1500 Arthur Ave, Elk Grove Village, IL, 60007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My contact, Jim Sullivan, made the original arrangements with me. He made certain delivery commitments for Nelson Westerberg. Subsequent to our agreement on the terms, Jim was let go. His replacement, Teanna Mazzara, wasn't customer service oriented like Jim. She did not respect the confusion Jim's departure made for me. Nor did she honor the delivery times for our shipment. In the end, Teanna did one thing for us. She waived a delivery charge the Allied franchisee was trying to charge for using a smaller truck to drop our b... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Bill. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (847) 437-2080 and we'd be happy to help you out. Cheers, Nelson Westerberg, Inc.
Goods got delivered late. Would not consider delivering on my desired schedule. Little to no contact unless initiated by me, if I didn't ask I dont believe there would have been any follow-up. Benefits paid out late and unavailable at time when they could have served me best. The funds are supposed to help make move less stressful, how can they ease the move when access to funds is unavailable until after move complete.
While working with the Nelson Westerberg employees themselves was a good experience, the movers they partner with should be fired. They had minimal regard for my belongings and upon unpacking I have found numerous items damaged or just haphazardly thrown into boxes, including a new couch. If using the company, be sure to watch the movers closely!
Business response:
Kelly, thank you for sharing your experience moving with us. I have already sent your review over to the Illinois Agency General Manager so he can handle this situation with his team accordingly. We appreciate you letting us know. I am terribly sorry to hear about the damage caused to your items during your relocation. I have looked into your move and I see that you have already requested a claims form but have not yet submitted it. That is absolutely fine as you have 9 months after your move to submit it. If you have any qu... read more
Physical move of goods went okay. Car move was a disaster. Overall far below expectations on communication.
Business response:
Hi Luke, Thank you so much for providing us with feedback of your move. I will be sending your review over to our GM at our IL agency so he can handle his team accordingly. I am sincerely sorry that our team did not meet your expectations and I wanted to thank you again for sharing this information with us.
I have received very poor service at the start of my move with Norfolk Southern and as of today ( 7/24/2018) I cannot get anyone to return my phone calls so I can get the help I need and will have to request help through my company, I contacted The General Manager on Sunday on 7/22/2018 with no answer, I called today on 7/24/2018 and hopefully I can get some help. This has been the worst move I have ever experienced and I have been moving for 30 years if anyone wants to talk to me about it my name is Kelvin Lockhart and my ... read more
Several items have been broken including a hand painted table. Items that should have been wrapped in paper were not. Storage cabinets were tipped over and everything inside was a mess. Even my side table on my grill is bent. The packers were jokers as they wrapped one item in just tape. Unprofessional.
Business response:
Grady, I can't thank you enough for providing feedback of your recent relocation experience with us. I have sent your review to the General Manager of our Illinois agency so he can handle his team accordingly. I am terribly sorry for the damages and stress caused during your move. I have looked into your move and have spoken with our claims department. I see that you have requested a claims form and have received it via email, but we have not received it back. I understand you are busy, but just in case you have not received... read more
Took 24 days to deliver household goods. Missed delivery window and first scheduled Ppointment outside of delivery window.
Business response:
Andrew, Thank you so much for providing us with feedback. I am terribly sorry that our team was late with this delivery. I will be passing your review along to the GM at our Illinois agency so he can review this situation with his team. We are sincerely sorry that we did not meet your expectations. Congrats on your new home and please let us know if there is anything else we can do.
Damage my washer and dryer, lost my ladder and other equipment, and have yet to follow up on where they are. This move was a mess!
Business response:
Stephen, thank you so much for sharing your feedback. I am terribly sorry that some of your belongings were damaged during the move. I have looked into your move and contacted our claims department. I see that you have not filed a claim with us but you have left a voicemail with our Atlas after hours. You will receive a return call this morning and we can sort everything out. I am sincerely sorry again for the trouble caused. Please enjoy your 4th of July and your new home.
I was unable to get in contact with my rep. I forced the issue when I called the corporate office and found the managers contact information. He was able to help out. They need more service reps or at a minimum need to do a better job communicating. I called and emailed multiple times a day without response.
Frequently asked questions about Nelson Westerberg, Inc.
How is Nelson Westerberg, Inc. rated?
Nelson Westerberg, Inc. has a 4.4 star rating with 461 reviews.
When is Nelson Westerberg, Inc. open?
Nelson Westerberg, Inc. is closed now. It will open tomorrow at 9:00 a.m.