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Nelson Westerberg, Inc.
- Arts & Entertainment
- Elk Grove Village, IL
About this business
Westerberg Nelson is located at 1500 B Arthur Ave, Elk Grove Village, IL. This business specializes in Movers.
Location details
1500 Arthur Ave, Elk Grove Village, IL, 60007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My contact, Jim Sullivan, made the original arrangements with me. He made certain delivery commitments for Nelson Westerberg. Subsequent to our agreement on the terms, Jim was let go. His replacement, Teanna Mazzara, wasn't customer service oriented like Jim. She did not respect the confusion Jim's departure made for me. Nor did she honor the delivery times for our shipment. In the end, Teanna did one thing for us. She waived a delivery charge the Allied franchisee was trying to charge for using a smaller truck to drop our b... read more
Goods got delivered late. Would not consider delivering on my desired schedule. Little to no contact unless initiated by me, if I didn't ask I dont believe there would have been any follow-up. Benefits paid out late and unavailable at time when they could have served me best. The funds are supposed to help make move less stressful, how can they ease the move when access to funds is unavailable until after move complete.
While working with the Nelson Westerberg employees themselves was a good experience, the movers they partner with should be fired. They had minimal regard for my belongings and upon unpacking I have found numerous items damaged or just haphazardly thrown into boxes, including a new couch. If using the company, be sure to watch the movers closely!
Physical move of goods went okay. Car move was a disaster. Overall far below expectations on communication.
I have received very poor service at the start of my move with Norfolk Southern and as of today ( 7/24/2018) I cannot get anyone to return my phone calls so I can get the help I need and will have to request help through my company, I contacted The General Manager on Sunday on 7/22/2018 with no answer, I called today on 7/24/2018 and hopefully I can get some help. This has been the worst move I have ever experienced and I have been moving for 30 years if anyone wants to talk to me about it my name is Kelvin Lockhart and my ... read more
Several items have been broken including a hand painted table. Items that should have been wrapped in paper were not. Storage cabinets were tipped over and everything inside was a mess. Even my side table on my grill is bent. The packers were jokers as they wrapped one item in just tape. Unprofessional.
Took 24 days to deliver household goods. Missed delivery window and first scheduled Ppointment outside of delivery window.
Damage my washer and dryer, lost my ladder and other equipment, and have yet to follow up on where they are. This move was a mess!
I was unable to get in contact with my rep. I forced the issue when I called the corporate office and found the managers contact information. He was able to help out. They need more service reps or at a minimum need to do a better job communicating. I called and emailed multiple times a day without response.
Frequently asked questions about Nelson Westerberg, Inc.
How is Nelson Westerberg, Inc. rated?
Nelson Westerberg, Inc. has a 4.4 star rating with 459 reviews.
When is Nelson Westerberg, Inc. open?
Nelson Westerberg, Inc. is closed now. It will open at 9:00 a.m.