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North River Lobster Company
- Restaurants
- New York, NY
About this business
North River Lobster Company is the city’s first casual, fresh, three-floor floating lobster shack located at Pier 81 on West 41st Street and the Hudson River, convenient to Times Square and the High Line. Be our guest and enjoy all things lobster, amidst breathtaking views of New York City’s skyline. We take diners on short cruises out onto the Hudson up to four times per day. Dine and unwind at your leisure, with a sailing schedule designed for quick lobster lunches, happy hour drinks, sunset dinners, and incredible views ... read more
Location details
W 41st St and 12th Avenue, New York, NY, 10036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 9:00 p.m. | |
| Tue | Closed | |
| Wed | 4:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 12:00 p.m. to 10:00 p.m. | |
| Sun | 12:00 p.m. to 9:00 p.m. |
Some food items were very pricey while others were reasonable. Lobster roll contained a lot of chunky lobster peices but the taste was only fair. The selling point for this restaurant is the cruise up the Hudson River and not the food.
Worst service ever. My boyfriend and I went today May 26,2018 on the 4:00 for my birthday dinner. My boyfriend food came out but mine never did. We spoke to 5 different people including our waiter (Dentz) and a manager (Joe Triolla) along with the other three people who came to ask if everything was good. They said they would take care of it but never did. By time we got back to dock they brought my food out expecting me to PAY FOR IT. Meanwhile after apologizing and bringing me a birthday cake to make up for it even thoug... read more
Business response:
Good Afternoon Summer We are disappointed to hear we did not meet your expectations during your dining experience on North River Lobster Boat. Customer service is the utmost importance to our company. We apologize if this was not demonstrated properly. We appreciate your feedback and will be investigating this further. Please email me at rstrazza@nycl.com when you are able to talk and I will gladly call you at your convenience.
I HAD AN AMAZING TIME! I got the Cadillac Seafood Tower of Power and it was as awesome as it sounds! 24 oysters, 12 clams, 12 shrimp, 2 snow crab clusters, and a chilled whole lobster tail + all kinds of yummy sauces for dipping + mad drinks too of course. Special shout out to our server Justin and the manager, Jelel. I’ll be back.
Went as part of a private party and not a bad experience. Not fantastic, slow service, but very friendly crew. Lobster rolls were good; not great, and it was kind of weird to go out in a little circle and come back, but that also makes it fairly convenient. The scenery and perfect weather made it fun:
Business response:
Dear Stephen, Thank you for your feedback, we appreciate it. We would like to hear more about your sailing and dining experience. Could you please reach out to our guest services department at guestservices@nycl.com to discuss the details of your cruise? We look forward to hearing from you. Kind regards, North River Lobster Co. Team
Currently on the cruise. Asked for a server 3 times, we’ve been on the boat over an hour. We FINALLY just ordered. We’ll see about amending the review after the food. Absolutely ridiculous, understaffed and underwhelming.
Business response:
Dear Robert, Thank you for your feedback, we appreciate it. We would like to hear more about your sailing and dining experience. Could you please reach out to our guest services department at guestservices@nycl.com to discuss the details of your cruise? We look forward to hearing from you. Kind regards, North River Lobster Co. Team
Ridiculous wait for food and at bar. So understaffed on a Saturday afternoon in April.
Business response:
Dear Russell, Thank you for your feedback, we appreciate it. We would like to hear more about your sailing and dining experience. Could you please reach out to our guest services department at guestservices@nycl.com to discuss the details of your cruise? We look forward to hearing from you. Kind regards, Jade H. Guest Services
Frequently asked questions about North River Lobster Company
How is North River Lobster Company rated?
North River Lobster Company has a 4.1 star rating with 1,504 reviews.
When is North River Lobster Company open?
North River Lobster Company is closed now. It will open at 12:00 p.m.