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Northgate Pet Clinic
- Veterinarians
- Decatur, IL
About this business
Location details
2800 N Martin Luther King Jr Dr, Dr., Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
DO NOT TAKE YOUR DOBERMAN HERE FOR EAR CROPPING. We had our boys ears done here and they came out horrible. We are having to pay to have another Vet recrop his ears and now we are out $600.
Business response:
Hello Justin, Thank you for taking the time to share your concerns about your experience at Northgate Pet Clinic. We apologize for any inconvenience and disappointment you may have experienced. We take customer feedback very seriously, and we are sorry to hear that you were unsatisfied with the ear cropping service provided for your Doberman. We strive to deliver high-quality care and ensure the satisfaction of our clients and their pets. We recommend reaching out to us directly at our office number so that we can addre... read more
We used to love north gate now it’s impossible to get in. Sick appointments are weeks out, they don’t accept urgent appointments, and suggest you go to other vets your not established with to try to find care. They blame it on lack of vet staff. After years of going to this vet I’m not even going to bother calling anymore.
Business response:
Madison We are sorry that we haven't been able to get you in. We do take urgent cares. We try to get as many people in as we can, but we still want to be able to provide the quality care we are known for. We want to make sure that if it is an urgent issue that they get care because we love your pets as much as you and don't want them to be hurt.
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*DO NOT USE NORTHGATE FOR PET CREMATION* I‘ve always been the kind of person who actually listens to their gut feelings and today I’m glad I did. Something had been bothering me for days since I dropped off my Pomeranian Tink at Northgate Pet Clinic- Decatur, IL for cremation. I’ve never had to have a pet cremated before so I didn’t know how that whole process works. We were told that they use a company out of town and that they pick up pets on Mondays and drop ashes back off the following Monday. I’m an over thinker and I a... read more
Business response:
Leilani Michelle, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure this doesn't happen again.
If they tell you that your dog has cancerous tumor go straight to U of I or you'll regret it like I did! My dog only has a few weeks left to live.
They are money hungry people
I'm pretty sure I know more about bearded dragons than they do, prices are insane and they aren't very knowledgeable.
I would never take another dog here for an ear crop. The doctor butchered my beautiful show dog. She had two surgeries done by Baker. Which both were garbage. She had her tail done there also. Which was also done incorrectly. Ended up taking her to another vet to have her ears repaired for the third surgery. With dr. Baker I ended up spending over $700 to have her ears cropped. 2 surgeries later and still wasn't right. The repair surgery ended up costing me over a thousand. Now she has beautiful ears however her tail is stil... read more
Frequently asked questions about Northgate Pet Clinic
How is Northgate Pet Clinic rated?
Northgate Pet Clinic has a 4.7 star rating with 1,271 reviews.
When is Northgate Pet Clinic open?
Northgate Pet Clinic is open now. It will close at 6:00 p.m.