Numotion

Darrell P 

on BBB

a year ago

Every time. Every time I have a need for wheelchair repair, Numotion takes an unusually long time process my request, get insurance approval, order the part(s), and schedule the repair. Sometimes it takes weeks. Sometimes months. This is my only means of mobility. Their mismanagement, or purposeful negligence should be criminal because it directly affects my health and well being. 

Crystal G 

on BBB

a year ago

My experience with Numotion was absolutely the worst I have ever experienced in all my years of purchasing and repairing durable medical ************ joystick on my chair died all of a sudden, rendering it inoperable. I called to get an appointment to have it fixed. They did a televisit evaluation and said they would have to get with my doctor an insurance company before ordering the parts. I asked if they had a loaner joystick or chair that I could use in the meantime. Their answer was we don't have one available. We will h... read more

Joe D 

on BBB

a year ago

Terrible experience. Did not get the order correct, and never addressed my concerns. Less than six months of ownership and have had many issues. I expected much higher quality and service given the cost of this wheelchair. This company does not communicate well with its customers and seems to only be concerned with how they can get money from your insurance company. Worse yet is their lack of concern regarding safety issues regarding their product and lack of willingness to service their defective product. 

Brandy C 

on BBB

a year ago

Worst customer service ever! My mom bought a power chair from them less than two years ago. It has had nonstop mechanical problems. Early October a fire door in her apartment building closed on her chair and broke her footrest. It took them three weeks to fax the insurance form to her providers office and over a month with zero communication from them. When I called to request a loaner footrest, they said they would call back and never responded. My mom has had to use a bungee cord to hold her leg on her other footrest for F... read more

Larraine S 

on BBB

a year ago

I give them no stars! We have been told they did not want to go to the skilled nursing facility to repair a chair. They have come to the facility three times twice for the tech to observe the problem with the chair and once to repair it. The chair has needed three repairs in the 18 months weve owned it new motors for months into ownership. At this point, we have waited close to six months for the needed repairs with little to nobody reaching out to us. We always have to reach out to them. They have asked us to do numerous th... read more

Terra B 

on BBB

a year ago

I took my 7 yo son to get fitted for a new wheelchair and a stander activity chair. Prior to that , I asked about any outstanding bill I may have as I was going to turn it in with my KB Medicaid renewal. I was told there was no bill. So I take him to get measured excited about the stander for my son. 4 weeks go by I haven’t heard anything and on the app it shows no nee orders. So I call to see what is the status as I know it needs to go through insurance first, only to find out they never processed it due to an old outstandi... read more

abigail a 

on BBB

a year ago

horrible business, after 2 years of fighting to get a product that is for myself and works it still hasn't happened. now i can't talk to anyone I get lied to, and told a supervisor will get back to, which no one has ever. 

Tanylea M 

on BBB

a year ago

Horrible customer service, the 4 separate employees I have spoken with have been very nasty and are not interested in resolving any issues. Don't use this service!! 

Angela W 

on BBB

a year ago

If you can go somewhere else like ***** I believe it's felt differently but I got a wheelchair from pneumotion not even a year ago and I've had several problem with the tires right now my tires are held together by zip ties called them over a week ago no help and it's the only way I can get around I have one leg they measured me they measured my house they still got it wrong and it takes a month to get any repairs done now when you're only means of getting around is a wheelchair that is not feasible and they offer no help an... read more