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Numotion
- Professional Medical Supplier
- Lombard, IL
About this business
Location details
335 Eisenhower Lane, S, Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered parts for wheelchair and to be serviced at my home. Tech showed up with one part but did not have the rest. ie; armrests. No status has been give as to when I will get the new arm rest which I paid for. Would like to be contacted concerning this issue at 630-779-4000 Thank You
Business response:
We apologize for any frustration we may have caused and will be happy to see what we can do in order to assist. Kindly, would you send an email to CustomerCare@numotion.com with further details? Your full name and best number at which to reach you would all helpful. Thank you. We look forward to hearing from you.
We been with Numotion for 9 years and we mostly know all the technicians from Numotion. Everytime we scheduled appointments to do service at home technicians goes inside the home and does whatever work my son wheelchairs needs at the moment. Technician DIllion made us feel very uncomfortable he didn’t wanted to fix my son chair inside the home and decided to take it outside by the street changing the parts for his wheelchair. Dillion didn’t even park in the from of our home he parked 4-5 houses away which it seems very odd.... read more
Business response:
We apologize for any frustration we may have caused and will be happy to see what we can do in order to assist. Kindly, would you send an email to CustomerCare@numotion.com with further details? Your full name and best number at which to reach you would all helpful. Thank you. We look forward to hearing from you.
It took 8 weeks from my initial phone call requesting the repair to an electric wheelchair for you to get a service man to our door. Your office people know how to talk with empathy but their actions, or lack of, show no empathy whatsoever! They do not know how to prioritize repairs and do the necessary follow up in order to get the repairs done in a timely manner. I bet they would have done more if they were the one stuck at home because their chair was broken! I personally called and got one of the insurance approvals myse... read more
Business response:
We apologize for any frustration we may have caused and will be happy to see what we can do in order to assist. Kindly, would you send an email to CustomerCare@numotion.com with further details? Your full name and best number at which to reach you would all helpful. Thank you. We look forward to hearing from you.
you have the worst customer service of any companies I deal with. First you have to deal with a call center out of the USA where the agents don't always speak great English. Then you get the grand inquisition - they have my name and birthday -they dont have to ask me a whole series of other questions - Ive been dealing with Numotion for over 25 yrs. I just wanted to order a part for my wheelchair - I had the part number. They had to send it to insurance...I wanted to pay for it myself.This took over a month and a half! Then... read more
Business response:
We apologize for any frustration we may have caused and will be happy to see what we can do in order to assist. Kindly, would you send an email to CustomerCare@numotion.com with further details? Your full name and best number at which to reach you would all helpful. Thank you. We look forward to hearing from you.
On time Explained the process Fast service
Business response:
Thank you for your positive feedback, Augustus! It was a pleasure working with you and we appreciate your kind words. If you have any further questions or need assistance, please don't hesitate to reach out to us at (630) 424-0330.
I was supposed to have a wheelchair evaluation and the guy canceled on me 2 hours before he was supposed to show up at my house. I got my current wheelchair about 6 years ago and it didn’t come with brakes. Who orders a wheelchair without brakes?
Business response:
We apologize for any frustration we may have caused and will be happy to see what we can do in order to assist. Kindly, would you send an email to CustomerCare@numotion.com with further details? Your full name and best number at which to reach you would all helpful. Thank you. We look forward to hearing from you.
Excellent job in my wheelchair & communicating text & e-mail notifications in Inglish & Spanish .
Excellent job and communication @ text & e-mail notifications.
Business response:
Thank you for your positive feedback, Yolanda! It was a pleasure working with you and we appreciate your kind words. If you have any further questions or need assistance, please don't hesitate to reach out to us at (630) 424-0330.
Numotion has had many chances to repair the problems that I am currently experiencing and have been experiencing since I began using my wheelchair in August 2022. My wheelchair was in Numotion hands for sixty days and it is in worse shape now than before it was taken. I was promised that my wheelchair would be repaired and functional without any problems. How many times am I supposed to allow Numotion to fail me when it comes to servicing all of my wheelchairs. If servicing the wheelchairs is not working, then someone hi... read more
Business response:
We apologize for any frustration we may have caused and will be happy to see what we can do in order to assist. Kindly, would you send an email to CustomerCare@numotion.com with further details? Your full name and best number at which to reach you would all helpful. Thank you. We look forward to hearing from you.
Frequently asked questions about Numotion
How is Numotion rated?
Numotion has a 4.6 star rating with 969 reviews.
When is Numotion open?
Numotion is closed now. It will open at 8:00 a.m.