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Oakley Self Storage
- Self Storage
- Oakley, CA
About this business
Location details
4700 Main St., Oakley, CA, 94561, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Whomever she is working today(6/6/21), she is rude as fck, been there a couple of times and thought maybe she had a bad day. Naw, this morning lady is flat out rude. I will never take my business there again
Called an hour before our scheduled pick up to tell us the customer had not returned the truck so now we didn't have one. They did try and call other places for us and found one at Rovers end Marina another 20miles from us( charged by the miles). Rivers end was a little cheaper on mileage price, we had to go a truck size up because that's all they had. I would not recommend this place.
Business response:
Dear Jennifer, I apologize for any inconvenience you had with your U-Haul reservation. In our defense, we notified you as soon as we were notified by the previous customer that the truck wasn't going to be returned on time. We did everything we could to ensure you were able to move forward with your plans including calling every U-Haul Dealers in the area to find a truck. Lucky enough, we did find you the last available truck in the this area. I know it was not at your preferred pick up location but it was the best we co... read more
DO NOT USE IF YOU ARE RENTING A UHAUL! Worst experience ever. They did not have my U-Haul rental ready at the time specified, delaying my move by 2 hours. Staff is rude and unprofessional. There are literally 10 other U-Haul vendors in Oakley, and my advice is to go with one of them if you need to be able to pick up a truck on a specific date/time. 5/4/21 Update: I see the Manager replied, so I'm updating this to point out the perfect example of them not knowing what's going on. No one ever called me, and that's becaus... read more
Business response:
Dear Chris, We are sorry that you had a bad experience at hour facility. However, our office staff attempted to contact you several times, via email, text, and phone call, to let you know we would not be able to accommodate your desired 7am pick up time, as our office does not open until 9am. Our office hours are clearly posted on our website and on the U-Haul website. At Oakley Self Storage, we always strive to provide the highest level of customer service, and we work hard to accommodate all U-Haul requests to the exte... read more
I'm very unhappy with the service I've received from Oakley Self Storage. At first things were fine, they signed me up and I moved my things into their storage very easily. However...in month two they charged me full-rate when it should've been 50% for the first two months. I called and spoke to Sienna (sp?) who told me she would have the manager Kim get in touch with me the next business day. That was on 8/6/19, since then I have not received any communication about what's going on. I haven't gotten a refund for the overcha... read more
Business response:
Hi Art, thank you for taking the time to speak with me the other day. I again apologize the for the inconveniences we caused you. I am very happy that we were able to correct the issue to your satisfaction. We strive to provide the best customer service to our customers, and I am glad to have the opportunity to continue to earn your business. Please feel free to reach out to me anytime. Best, Kevin Bray - Portfolio Manager
I have used Uhaul in Oakley & Brentwood Ca several times to help my adult children move and it has always been pleasant and affordable with the exception of the truck rental on May 15, 2019 from 4700 Main St Oakley ca. First of the estimate was $164 to drive from Oakley to Bethel island when the other local estimates were always under $100. I asked the girl why she put down 100 miles for the move which is 7 miles each way and she said that was the policy for the credit card hold. I signed the papers & was given the key and a... read more
Business response:
Hello Virginia, My name is Kevin Bray; I am the Portfolio Manager for Oakley Self Storage. I am very sorry you had this experience with your U-Haul rental. Oakley Self Storage strives very hard to provide the best customer service experience to our customers. I would greatly appreciate the opportunity to help correct this situation. I have sent you a private message with all my contact details. Please reach out to me so we can make this right. I look forward very much to hearing from you. Best, Kevin
When we got our storage here it was great i was concerned with it being on the 3rd floor but theyassured me our unit was clise to the elevator. And then the elevator breaks down and that was about 2 months ago and is dtill broke down today. Im not sure whats really going on there but since they broke down they have continually told us the samr bullsh.t story that the part would be there on a couple of days. Lies the staff was helpful but we did most of the work hauling all of our things down three flights of stairs ridiculou... read more
Business response:
Hello Robin, My name is Kevin; I am the Portfolio Manager for Oakley Self Storage. I apologize that this is your experience with us. We strive to provide our customers with the best customer service possible. We too have been very displeased with the down time of our elevator system. We have been held at the mercy of our vendor's time-frame. To help reduce the inconvenience we have hired two full time porters to help our tenants bring their items up and down from the 2nd and 3rd floors. I would very much appreciate the ... read more
Office staff was very confused, and unfriendly. Prior to moving out of my storage unit - I had called looking for insight on renting a U-Haul. The office staff was very abrupt when answering the phone, and stated some upsurd policy - That'd I'd have to contact them the day of needing the U-Haul. Which completely makes no sense, for anyone like myself that likes to plan ahead. As well I was charged two months, during my first invoice. I was completely unaware of this. I utilized the storage unit for a month. When I completed ... read more
For those renting a Uhaul or dropping off Uhaul from this place do make sure that you have the employee walk out with you to check your vehicle in mileage and gas etc. Make sure the amount of fuel and mileage matches your contract before driving off and when you drop off make sure you have employee check the gas amount and mileage before you leave. I was charged 1.5 gallons of fuel (it's not much) but the fact that I stopped and made sure I put gas over the amount I had picked up the van before dropping it upsets me that th... read more
Business response:
Thank you for your comments. I trust the credit issued to you for the misunderstanding was to your satisfaction. Five star customer service and resolution is always our goal at Oakley Self Storage. We hope you'll come tour our climate controlled self storage units if the need arises.
Frequently asked questions about Oakley Self Storage
How is Oakley Self Storage rated?
Oakley Self Storage has a 4.6 star rating with 212 reviews.
When is Oakley Self Storage open?
Oakley Self Storage is open now. It will close at 6:00 p.m.