This profile has been claimed by the business owner or representative.
Oaks at Snellville
- Assisted Living Facilities
- Snellville, GA
About this business
Location details
2078 Scenic Highway South, Snellville, GA, 30078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
They were very nice but they just said they couldn't handle the wound bac. It was a very nice facility, smaller, which is what I was looking for, and daddy had a friend who had been there before and he asked me to look at it. They just flat out told me they couldn't handle the wound bac but it was a very nice facility, clean, very pretty, looked like an older antebellum home.
Elevator, small garden, didn't see many care workers, residents helping each other return from lunch, large activity room on second floor, looked like decorated in 1990 never up dated.
Visited this facility last year when looking for father.
LOVELY LOVELY Facility! Gracious director gave us a last minute tour for which we were very appreciative. Again - perfect facility and we loved it!
I and my family are very disappointed in the Oaks at Snellville and are thinking about moving my Mom to another facility. First of all the turn over there is crazy, the staff (entertainment person, the cooks, the the nursing staff) change over is ridiculous, people there complain the food is not good at all, the nursing staff not doing there jobs and a lot of the time don't want to do there job, they don't have supplies. With all of that we have been paying over [fee removed] a month for my Mom to be there.
Business response:
Thank you for sharing your concerns. We are truly sorry to hear about your experience and understand how difficult and frustrating this has been for you and your family. What you’ve described is not the standard we strive to provide, and we take feedback like this very seriously. Our goal is always to deliver consistent, compassionate care in a supportive environment, and when we fall short, we want the opportunity to address it. We would value the chance to speak with you directly, better understand your concerns, and work ... read more
I would honestly say to avoid this facility, they were short staffed and the resident RN was trying to take care of health and run the facility.
Business response:
Thank you for taking the time to leave a review. We are grateful for your feedback as it helps us improve our community experience. Please contact our home office at, (770) 796-5871, in order to discuss any concerns you may have. Thank you.
We looked at the memory care here. It's very tight, and the people are just sitting in their chairs in the hallway. They have alarms so if they try to get up at all the little alarm goes off, so someone can make sure they are sitting down. It just doesn't feel good to me, but they all seem to be about the same way.
Business response:
Thank you so much, we really appreciate your input. Eastside Gardens and all other Five Star Senior Living communities strive to deliver quality care to our residents and hold our staff only to the highest standards of hospitality and service. We operate under strict industry standards and often times exceed these regulations. We would love to invite you over for another tour to showcase how beautiful and thriving our community really is, we have a dedicated staff member that will take you around and join you for lunch. Plea... read more
We toured this location when we were looking into care options for a loved one. We were immediately turned off by what we saw and did not stay long. The facility just seemed to have a general lack of cleanliness, and there was a noticeable odor when we walked in. It was enough that we did not stay for the full tour and left after a few minutes.
Business response:
I'm sorry your visit was not exceptional. I'm currently trying to investigate the occurrence you are referring to so that others will not have the same experience. We work hard every day to keep our community clean and beautiful...and if that wasn't your experience, we would certainly like to correct that. Can I ask what day you visited our community and if you remember who you toured with? Please accept my personal invitation to revisit the community and join us for a delicious lunch prepared personally by our chef. We hope... read more
Not very impressive. Bad odors as you enter building. Rust on air conditioning units.
Frequently asked questions about Oaks at Snellville
How is Oaks at Snellville rated?
Oaks at Snellville has a 4 star rating with 74 reviews.
When is Oaks at Snellville open?
Oaks at Snellville is closed now. It will open at 8:00 a.m.