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Ocala Senior Living
- Assisted Living Facilities
- Ocala, FL
About this business
Location details
11311 SW 95th Cir, Ocala, FL, 34481, United States
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Our family had an in person tour and right away we were not impressed with the community or the tour experience. We felt the community was really dirty and the young lady giving the tour was not dressed professionally at all. We saw a resident struggling in a wheelchair trying to get up to the dining hall and she did not even offer to assist that residents as we passed by.
Business response:
Thank you for sharing your experience, we are very disappointed to see your one star review. We would appreciate it if you called our Executive Director to discuss this situation so that we may rectify it. We look forward to speaking with you and again thank you for sharing your experience and considering our award winning senior living community. Thank you again for sharing your experience, we look forward to speaking with you.
Quality of the care services would be a five out of five, but the confidence within the care services would be a one out of five. We were told our loved one was a good candidate for the community, but once we arrived they said he was not a good candidate.
Business response:
Your review is very concerning to us. We would appreciate if you would contact our community by calling (352) 229-8132 to speak with our Executive Director about your recent experience.
It was dirty and nasty I walked in my dad's room just to find the bathroom covered in urine and feces the living room had crunched up chips all over the floor I highly recommend you do not move your loved one into this facility
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at [removed].
Very noticeable that there is a lack of management in managing staff at each shift. Marked cleaned laundry that does not belong, where items are delivered. Where is the quality review on laundered clothing and linens? The building is not secured. The side door is never locked.
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at [removed]. We hope to hear from you to resolve this matter.
I use to be very happy living here@ Pacifica. Due to the constant changes of staff, lack of communication, avoiding information & I do enjoy some of the staff & residents.
Business response:
Thank you for your review, we want to let you know that we take your comments seriously and we are sorry to hear that you are not having a positive experience. One of the things we pride ourselves on is our ability to successfully connect with everyone who walks through our doors and to take excellent care of our residents. We would welcome the opportunity to talk with you further regarding your experience. Please contact us at your earliest convenience.
Frequently asked questions about Ocala Senior Living
How is Ocala Senior Living rated?
Ocala Senior Living has a 4.7 star rating with 357 reviews.
When is Ocala Senior Living open?
Ocala Senior Living is open now. It is open 24/7.