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Ocala Senior Living
- Assisted Living Facilities
- Ocala, FL
About this business
Location details
11311 SW 95th Cir, Ocala, FL, 34481, United States
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Why Pacfica Senior Living Ocala is Our New Family Recently, I went to Pacfica Senior Living Ocala with my sister looking for a facility for my aging father and instead found a home. From the very first moments at Pacfica Senior Living Ocala, I felt this was a special place with special people. When we arrived lunch service was in full swing and the place was buzzing with activity. I introduced myself and my family to a staff person, though she was busy with many duties and helping others she answered with a smile and took t... read more
Business response:
We are very proud of our community and the exceptional level of care we provide. We have a great staff and genuinely care for all our residents! We appreciate all your positive reviews and kind words! Thank you!
When we got here they were having a Cinco De Mayo Party. The residents seemed to enjoy themselves and having fun. We tour this place 3 times because it was under construction and it was difficult to see the community. I did not like the strict time for meal time. Dinner was from 7:30 to 9, and if you missed it there are no accommodations and they won't bring it to your room.
Business response:
Thank you for leaving this detailed feedback about your experience with Pacifica Senior Living Ocala. We will try to accommodate your dinner requests and apologize for the inconvenience of our renovations. Please feel free to reach out at any time with any and all questions.
The financial dept. I have has some issues with the billing. I was warned ahead of time to watch your bill. I feel the food needs to be geared more for elderly. So many have trouble with being able to chew do to dentures. I know one meal the chef burned the turkey so my mother in law only had mashed potatoes and a vegetable.
Business response:
Hi Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review
We were not impressed. Cleanliness was ok. Care was suspect. [name removed] ended up breaking his hip at the facility about 2 weeks in and had to go to hospice care where he passed away. There was no assessment done prior to the father going in. So the day we moved him in they did an stand wanted to charge extra money. We had to get corporate involved. So the experience was poor. Do not recommend.
Business response:
Those of us who work with elders understand how difficult it is to watch the decline of a loved one. And, we send our condolences for the loss of your father. We are unable to comment directly about your father’s care due to HIPAA privacy rules (Health Insurance Portability and Accountability Act). That said, we carefully establish a care plan for each new resident that involves family members. For those who seek an assisted living community, it is important to know that we do not provide one-on-one care, but we have familie... read more
Our family had an in person tour and right away we were not impressed with the community or the tour experience. We felt the community was really dirty and the young lady giving the tour was not dressed professionally at all. We saw a resident struggling in a wheelchair trying to get up to the dining hall and she did not even offer to assist that residents as we passed by.
Business response:
Thank you for sharing your experience, we are very disappointed to see your one star review. We would appreciate it if you called our Executive Director to discuss this situation so that we may rectify it. We look forward to speaking with you and again thank you for sharing your experience and considering our award winning senior living community. Thank you again for sharing your experience, we look forward to speaking with you.
Quality of the care services would be a five out of five, but the confidence within the care services would be a one out of five. We were told our loved one was a good candidate for the community, but once we arrived they said he was not a good candidate.
Business response:
Your review is very concerning to us. We would appreciate if you would contact our community by calling (352) 229-8132 to speak with our Executive Director about your recent experience.
It was dirty and nasty I walked in my dad's room just to find the bathroom covered in urine and feces the living room had crunched up chips all over the floor I highly recommend you do not move your loved one into this facility
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at [removed].
Very noticeable that there is a lack of management in managing staff at each shift. Marked cleaned laundry that does not belong, where items are delivered. Where is the quality review on laundered clothing and linens? The building is not secured. The side door is never locked.
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at [removed]. We hope to hear from you to resolve this matter.
I use to be very happy living here@ Pacifica. Due to the constant changes of staff, lack of communication, avoiding information & I do enjoy some of the staff & residents.
Business response:
Thank you for your review, we want to let you know that we take your comments seriously and we are sorry to hear that you are not having a positive experience. One of the things we pride ourselves on is our ability to successfully connect with everyone who walks through our doors and to take excellent care of our residents. We would welcome the opportunity to talk with you further regarding your experience. Please contact us at your earliest convenience.
Frequently asked questions about Ocala Senior Living
How is Ocala Senior Living rated?
Ocala Senior Living has a 4.7 star rating with 339 reviews.
When is Ocala Senior Living open?
Ocala Senior Living is open now. It is open 24/7.