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Octane Gmc Of Santa Fe
- Automotive
- Santa Fe, NM
About this business
Location details
2721 Cerrillos Rd, Santa Fe, NM, 87507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Made an appointment to look at the vehicle but vehicle was already being sold to another customer in the date of appointment, no communication! took time out of my day to find out vehicle was already being sold !!
Business response:
We are truly sorry about the miscommunication and the inconvenience this caused you. Your time is valuable and we will be reviewing this to improve our teams. If you are still interested, we would appreciate the chance to help you find another vehicle that fits your needs and make things right. Please feel free to contact us at your convenience at (505) 303-1960. Thank you, and we look forward to hearing from you.
Straight forward buying experience but didnt like the warranty upsell at the end. The warranties are expensive and for me even to consider them they need to be in the bottom line before signing final paper work.
Business response:
Hi Justin, we appreciate your honest feedback. We apologize for your experience towards the end of your visit with us. We hope to be of assistance to you again. Sincerely, Yvette Royal - President
Did not fill the fuel tank. Left the dealership with 1/4 tank of fuel and a 1/4 tank of DEF. Truck detailing was horrible. No truck manufacturers manual. Sales person new nothing about the truck. Overall a nice truck and a poor dealership.
I talk to them they said the call me back that was 4 days ago I guess they tough I didn’t have any money to deal with them but that’s ok that’s plenty of dealerships to find my vehicle
Business response:
Hi Ricardo, we apologize for the misstep in communication. Sincerely, Yvette Royal - President
Ok so I been trying to buy this car from you guys James haven’t be any helpful at all doesn’t respond messages just ignoring and super hard to help to make a deal it sucks that cause the way u guys treat your costumer with 0 communication we have to go and buy cars somewhere else if you guys still want to sell this car somebody that is not James please contact me so I can buy this car.
Business response:
Hi Alicia, providing top-notch customer service and good communication is always the goal we strive for and it appears your experience does not reflect that. We apologize for the our lack of communication on our end, as well as the inconvenience we have caused you. Have a good day. Sincerely, Yvette Royal - President
Nobody seems to want to help me or Finance me so I don't know what's going on they were friendly for the most part but I never understood exactly what the problem was other than not being accepted by their Banks I think it's just the whole 100% of the situation
Business response:
Hi Neil, we are sorry to hear that your are unhappy. Unfortunately we don’t control the lenders decisions. We simply communicate what is said to us. Have a good day. Sincerely, Yvette Royal - President
Took a week to get any real answers.
Business response:
Hi Christopher, we appreciate your feedback. Your lead was received on the 27th at 11:23 am. Your review was left on the 1st with New Years hours in the middle. We exchanged a video and two texts and you scheduled an appointment. Which was no showed. Sorry that we did not meet your expectations. Have a good day. Sincerely, Yvette Royal - President
Dealers Sales staff was relentless with calls and emails. My only question for them was "If we made a Deal on the Vehicle would they deliver? Never did get a definite yes or no to the question. I asked them to just not call.
Business response:
Hi, we are sorry we offended you. That was certainly not our desire. We wish you the best on your search. Sincerely, Yvette Royal - President
All went well except for two things. (1) Trade-in price was an insult. (2) High pressure for extended warranty was excessive. We love the truck! We bought it.
Business response:
Chuck, congratulations on your new truck & thank you for sharing your feedback for Octane Buick GMC.
Frequently asked questions about Octane Gmc Of Santa Fe
How is Octane Gmc Of Santa Fe rated?
Octane Gmc Of Santa Fe has a 4.5 star rating with 1,654 reviews.
When is Octane Gmc Of Santa Fe open?
Octane Gmc Of Santa Fe is open now. It will close at 7:00 p.m.