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OPC Pest Services
- Pest Control
- Louisville, KY
About this business
Location details
2351 Nelson Miller Parkway, Louisville, KY, 40223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Recommended
Recommended
RecommendedOPC has been fantastic! We've been a customer for several years now and are totally satisfied! We do not have any insects in our home and have no issue with stink bugs! Our technician is a true professional, courteous, and family oriented. We are customers for life!
I selected OPC after extensive research and specifically communicated that carpenter bee and stinging insect management were my top priorities due to the amount of exterior wood on my home. Prior to signing up, I walked the property with the sales representative and specifically discussed treatment of the soffits, fascia, overhangs, and areas near my koi pond. Based on those discussions, I believed these areas would be treated as part of the program. Unfortunately, my experience did not align with those expectations. Multi... read more
Business response:
Thank you for bringing this to our attention. We sincerely apologize for your experience and understand your frustration. We thank you for speaking with us so we could get more details about your experience. Every review (whether one or five stars) is an opportunity for us to grow as a company and hone our customer service skills. We also understand that sometimes, it’s just not a fit. We wish you luck with your new pest control company and hope that if you ever need anything, you will come back and allow us to make this up ... read more
I would give them no stars if I could. The double charged me for services never completed then had the audacity to charge me late charges. When you call the office and try to rectify the situation the never call you back on top of that The service guy comes out and just sits in his car and half asses his way through it. Then I go to the office in Bardstown town only to find a non description build with a empty space.I don't know what kind of shady foolishness is going on but save your money and go to a more reliable and pr... read more
I have found that it is very difficult to contact OPC. Long hold times, messages to an answering service etc. I also do not appreciate how the billing changes and fees are increased without any prior notice.
Business response:
Thank you for providing this feedback. We always strive to provide 5-star service to all of our customers and full transparency about cost and staying accessible to our customers are both incredibly important to us. So, we’re concerned to see this from you. Can you please send us a direct message so we can not only make this right for you, but find out what number you’re calling to see if we’re having some telecommunication issues?
I have been using OPC for several years now. I used to get a call to setup my quarterly prevention service. Lately I get an email to setup my service. Well, I hadn’t called yet for my quarterly service which needed to happen in July because I have been on vacation. Last week while I was traveling back from vacation, my ring doorbell is pushed and it is OPC to conduct my service. No one is home to open the back gate to compete the full service. I never called to set it up yet the technician just showed up without notice. Eve... read more
Business response:
Thank you for bringing this to our attention! We’re happy to hear our branch manager was able to connect with you to resolve your issues. Thank you for being a loyal customer and allowing us to keep your home safe from pests.
If you love your perennial flowers and landscaping, this isn't the company to use for termite bait stations. This company installed termite bait stations at my home in 2008. We paid for services every year since then. A few years back I saw them literally trampling my flowers in my flower beds to check these stations. We called and complained and they said they would install new stations not in my flower beds. We decided this year not to use their services anymore. They said they needed to come remove the stations. We told t... read more
I canceled the service and the very next day they showed up and sprayed!! They did not tell me they were coming and just left a note on the door, then sprayed when I have a pregnant dog!!! Last summer I couldn’t get them to come out to take care of my ants and now that I don’t have a big problem I can’t get them to stop coming … it’s winter of course. Ridiculous!
Business response:
We are so sorry this happened. It was certainly not our intention. We will be issuing you a refund for the service, of course, and we hope you'll give us the chance to make it up to you!
Frequently asked questions about OPC Pest Services
How is OPC Pest Services rated?
OPC Pest Services has a 4.7 star rating with 1,276 reviews.
When is OPC Pest Services open?
OPC Pest Services is open now. It will close at 5:00 p.m.