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OPC Pest Services
- Pest Control
- Louisville, KY
About this business
Location details
2351 Nelson Miller Parkway, Louisville, KY, 40223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
They take payment out of my account for services that they don't perform unless you call to set up appt. and even then they don't show up like they are supposed to.
Horrible customer service. They bought out a local pest control company that has been doing termite inspections at the same residential property for 18 years. They refuse to continue the warranty. They say verbally that they might warranty the contract but will not giving anything in writing as proof. Would not recommend this company. Look for other pest control places before thinking about using this company.
Business response:
We are so sorry you had this experience. An OPC representative will be reaching out to you today. We are working on fixing this issue for you and hope you will give us a chance to not only rectify this but to also help keep you and your family pest free.
Wouldn’t recommend simply because they drag the process out and take your money… I waited 3 days for them to come to my house for bumblebees in my attic (two members of the household are highly allergic) then on the 3rd day when he got there he wouldn’t complete the job because he couldn’t fit through my attic door and told me they couldn’t come back out until the next week and honestly I’m not even mad about that I completely understand the situation but without even completing any of the job charged me $115 for no reason a... read more
Business response:
We are so sorry this happened! Thank you for bringing it to our attention. We know it has been corrected and the inadvertent charge has been refunded. We hope you’ll give us another chance to prove that this is not how we do business.
Technician sprayed my house while it was pouring down rain. And hit my fence while leaving. Call technician to tell him he hit my face and of course he denies it. Told him he was only one been in my driveway all day I’ve had that fence up eight years
Business response:
We are so sorry this happened. Thank you for bringing it to our attention. We know an OPC representative has been in touch with you and is doing everything they can to rectify the situation.
The techs just show up without scheduling so they never treat inside the building where the problem is. Calling there office you wait on hold for mass amounts of time before anyone picks up. I’m still having big issues after longs periods of treatment. Very disappointed
Business response:
We are so sorry you had this experience. We always strive for 5 stars. We know an OPC representative has reached out to you to fix the situation. We hope you will give us the chance to make it up to you.
My Father called on Friday, 4/22/2022, was placed on hold for 45 minutes with no answer until the line was disconnected. Called again today 4/25/2022, left a message and has yet to get a call back. I contacted them on FB messenger immediately got a reply asking me what they could help me with and when I told them the pest issue, I haven’t gotten a response. Serious failure of customer service
Business response:
Hi Chris! I'm very sorry for your fathers delay and wait time. We are experiencing a very high call volume and messages. We appreciate your message and your fathers contact information. We will be contacting him shortly.
They just told me I would have to see a nest to treat for bees..... so I’m supposed break down a chimney to see it when I’m allergic?!?!
Business response:
Hi Ms Craig! I'm sorry for your experience. To learn more about the issue, may I call you or can you call 502-814-6912. I would like to help resolve your issue.
Stop cheating people out of their hard earned money
Women I talked to about services was very rude
Business response:
Good Afternoon ! I apologize for your experience. We pride ourselves on our highly rated customer service. For more detail about your experience, a private message was sent. Thank you
Frequently asked questions about OPC Pest Services
How is OPC Pest Services rated?
OPC Pest Services has a 4.7 star rating with 1,276 reviews.
When is OPC Pest Services open?
OPC Pest Services is open now. It will close at 5:00 p.m.