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Orkin
- Pest Control
- Greensboro, NC
About this business
Location details
107 Bonita Dr, Greensboro, NC, 27405, United States
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Recommendedlove it really nice people
Business response:
Mrs. Hannah, thank you so much for taking time out of your day to give us a review on Google. You have a wonderful day!!
RecommendedChris was very through and efficient
Business response:
Thank you for the great feed back on Chris!
RecommendedBeen pleased with my service. He came back between visits at no extra charge, because I had a few bugs inside.
Business response:
Thank you for your great review!
RecommendedTimely response. Courteous professional representative.
Business response:
Mrs. Gann, we thank you for taking time out of your day to post a review on Facebook. Your feedback is greatly appreciated. We hope that you have a wonderful day!!
We have asked that the internal and the external treatments be done at the same time. We have had previous phone conversations with management and in-person to ensure this occurs. But, it does not. We also do not receive paper work detailing the results of your visit. What else can we do to make this happen?
Business response:
Good morning, I saw that you requested the service ticket for each service, I set up your account to receive a copy of that via email. I also updated your notifications to send you information about the service time 5 days in advance to make sure you're home. Please call our office at 336-740-9210 for any other questions or concerns you may have.
I needed some pest removed and after doing my research I choose Orkin. Orkin told me there was no contract and I could cancel the services at any time. Orkin also said they guarantee their services and will work with you until you’re satisfied. 1st lie: Once the service guy arrived I seen on the contract that you had to cancel the contract within 3 days or you would be locked into at 12 month contract. I had no choice as I needed the pest removed asap. A day after I called and canceled the service with no problem. Lie #2: ap... read more
Business response:
We’re so sorry to see you didn’t have a great experience, and we’d like to work with you to make it right. How can I help?
Scheduled an appointment online and have a email confirmation saying the s scheduled service was today between 12-2 no one showed up, when we called they said sorry nothing they could do, we asked to speak with someone because we have a very big rodent problem and my husband took the day off to be home for this appointment, Jonathan took the call said it was my husbands mess up and wouldn’t let us talk to his boss. This is terrible customer services, we are furious and we will definitely be letting everyone know! A simple so... read more
Business response:
We do apologize for this experience with our service department, we can offer a service free of charge on a day and time that works best for you.
Our first appointment was great and we were able to get rid of the ants. Upon our monthly visit the exterminator never came after calling and verifying the appt. After calling and letting someone know they said his "tracker" was off. I made another appt and again the same issue. My technician never came out and this time it was due to a "work emergency" what kind of emergency happens with bugs that you have to cancel all your appointments without letting your customers know. This is completely unprofessional that this has be... read more
Business response:
Hi! We’d like to talk to you about your Orkin account. Please contact our office by replying to this text message or giving us a call. Thank you!
Just canceled my service with Orkin after months of technicians failing to show up when scheduled. One time they put someone down to come out who wasn't working that day, another time the technician said they had a completely different time than what we were told. The last straw came when this happened for a third time. After complaining, I was told the service manager would be out at 8 am the next day, but he was 45 minutes late. Never once was their communication that they were running late. I only heard excuses about bein... read more
Business response:
We apolojize about the communication and scheduling.
Frequently asked questions about Orkin
How is Orkin rated?
Orkin has a 4.6 star rating with 1,884 reviews.
When is Orkin open?
Orkin is open now. It is open 24/7.