Orkin

Allison Beck Ray 

on Facebook

3 years ago

I called 11/29, 12/3 & 12/6 have left THREE messages w the receptionist for David in exclusions to give me a call back & still Nothing… we paid a lot of money for this service which is suppose to be “guaranteed” I suppose I’ll have to show up w my 3 kids, SAD!!! 

Shelly Gerard Meade 

on Facebook

3 years ago

I had an appointment schedule and no one showed up. I called and was told it had been rescheduled. A notification would have been nice. Then no one showed up for the rescheduled appointment. When I call again they rescheduled me a 3rd time and I specifically told the lady I wanted to be home so we set it up for 4-6 pm. I got a notification that they showed up at 2:30. I am not sure what the point was in scheduling a time if they weren’t going to stick it it. Now I need to call a 4th time- because no one was home and I neede... read more

Maggie Hitt 

on Facebook

4 years ago

I have been having major issues with Orkin Louisville branch. Initially they sold us on their customer service plan. They come once every other month but will come between services free of charge if needed. We also purchased the home exclusion plan which was well over $1,000. They offer a 5 year warranty where they’ll come out whenever necessary to fix any issues. I contacted them weeks ago about holes in the siding that need repair, but I’ve continued to be told they documented my call but “the person in charge of that... read more

Anna Heaton 

on Facebook

4 years ago

The technician sent to my home said they did not perform 2/3 of the services I was told were covered by the call center associate and as indicated on their website. The service technician was professional. 

Sharon Davis 

on Facebook

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4 years ago

In scheduling there is lack of providing service as scheduled. If a person is scheduled that should be honored. In addition it should be told there is a 2 hour window. The only positive experience was the technician that finally showed up after I was told he would be there at 2:00 arriving at 4:00. Being scheduled the previous day was discarded after waiting for 4 hours for the technician to arrive. I do believe I was on the schedule and inadvertently my appointment was removed and someone was placed in my appointment... read more

Janice Epps 

on Facebook

4 years ago

there a rip off I was told they would bate hole house he got there and I had to tell them where to bate was in.and out in 10min rip off 

Robin (dockery) Tucker 

on Facebook

4 years ago

They changed day & time 3 times & I called to make sure they was coming out today between 4 & 6 & guess what still didnt show up but at 3:50pm they wanted me to rate them for what no show not very happy 

Stephen Glenn 

on Facebook

5 years ago

Do not use this company technician that came out said I had to pay for a whole year of service upfront and it would be canceled after that unless I called in and made another yearly payment turns out you don’t have to pay yearly you can pay Monthly and you do have to call in to cancel they tried to charge me for a service the following year I never got in when I refuse to pay they wanted to send me to collections technician is completely unprofessional I tried to talk to multiple managers could never get a hold of them peopl... read more

Robbye Hatfield 

on Facebook

5 years ago

I was told they would tell me where the rats were and leave several traps. Did not even look under the Florida room or put a trap. Then asked do you want an inspector, well yes we do!!! Not very happy, here 15 minutes and gone for $177.00