Orkin

4.6

Pest Control
Louisville, KY

About this business

Home ServicesPest Control

Location details

10805 Bluegrass Pkwy, Louisville, KY, 40299, United States

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4.62,301 reviews

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Anna Heaton

4 years ago

The technician sent to my home said they did not perform 2/3 of the services I was told were covered by the call center associate and as indicated on their website. The service technician was professional.

Business response:

Hi Anna, I apologize for any confusion there might be regarding our services. If you have any questions specifically please contact the branch directly at (502)473-6979, M-F, 8A-5P. Thanks and have a great weekend!

Sharon Davis

Recommended

5 years ago

In scheduling there is lack of providing service as scheduled. If a person is scheduled that should be honored. In addition it should be told there is a 2 hour window. The only positive experience was the technician that finally showed up after I was told he would be there at 2:00 arriving at 4:00. Being scheduled the previous day was discarded after waiting for 4 hours for the technician to arrive. I do believe I was on the schedule and inadvertently my appointment was removed and someone was placed in my appointment... read more

Business response:

Hi Sharon, we apologize again for the inconvenience. Thank you for the feedback and we are looking into the scheduling issue. I'm glad that we could discuss all of the issues at the time of your first service and hope to build a better relationship moving forward. Don't forget to get in contact with us again in the spring for your sons home and it was a pleasure speaking with you.

Janice Epps

5 years ago

there a rip off I was told they would bate hole house he got there and I had to tell them where to bate was in.and out in 10min rip off

Business response:

I'm sorry, it sounds like you have had a less than great experience with us Janice. I tried to locate your account so I could reach out to you and try to resolve your issues but I cannot find your account. Please give us a call at (502)473-6979 so that we can try and turn this around for you. We would like to use this as an opportunity for training and bettering our quality of service all around. Thank you and I look forward to hearing from you.

Robin (dockery) Tucker

5 years ago

They changed day & time 3 times & I called to make sure they was coming out today between 4 & 6 & guess what still didnt show up but at 3:50pm they wanted me to rate them for what no show not very happy

Business response:

I apologize for the inconveniences you have had to deal with and it was nice to speak with you on the phone. We operate and hold ourselves to a higher standard here at Orkin and customer service is our number one priority. I'm glad we could come to an understanding and get this right with you. We look forward to bettering our relationship in the future. Thanks!

Stephen Glenn

5 years ago

Do not use this company technician that came out said I had to pay for a whole year of service upfront and it would be canceled after that unless I called in and made another yearly payment turns out you don’t have to pay yearly you can pay Monthly and you do have to call in to cancel they tried to charge me for a service the following year I never got in when I refuse to pay they wanted to send me to collections technician is completely unprofessional I tried to talk to multiple managers could never get a hold of them peopl... read more

Business response:

Spoke to Mr. Glenn, correcting an issue that was our fault to make it correct

Robbye Hatfield

5 years ago

I was told they would tell me where the rats were and leave several traps. Did not even look under the Florida room or put a trap. Then asked do you want an inspector, well yes we do!!! Not very happy, here 15 minutes and gone for $177.00

Business response:

I would love to talk to you about your service, I attempted to call and got a voicemail, our number is 502-473-6979.