Orkin

Michelle F 

on BBB

2 years ago

ORKIN did not provide the promised service; almost lost a tenant because of their minimal effort.**** repeated phone calls to find out why the issue was not resolved. I was told several times that a manager would return my call. Finally one did return my call and he explained that he, himself would go with the technician the next day and would call me after the visit.Crickets, no phone call. Had to call again. An ORKIN inspection was deemed in order. He gave me a outrageously expensive quote for a tiny house. Thousands!!I ca... read more

Robert T 

on BBB

2 years ago

Was referred to Critter Control from Orkin due to finding a snake skin while cleaning out my garage, so to be clear, this review is for Critter Control Branch #****, Account #*******.My primary complaint is that the salesperson I was assigned missed the **** completely in estimating my rodent problem. He estimated that I had ***** mice to deal with on the property, an estimate which he used to sell me on over $3.5k in services.After those services were completed, Critter Control had caught exactly 0 mice, and 0 snakes.Additi... read more

Al K 

on BBB

2 years ago

For the past 18 months you have kept your appointment 11 times out of 18. There are times that we were called by your office to say that the service man is on the way and never show up. In addition, we requested supplies included with your monthly service. This is December we have been waiting for supplies since October, in fact you charged us for two visits in November, when the second visit was only requested supplies that were not delivered the first visit. (Charged twice, for service when we only requested supplies that ... read more

Rolando C 

on BBB

2 years ago

Left messages about traps being tripped with mouse in them and as yet have not herd from Orkin about this .The last time I called it them 5 days to respond 

Sylvinia B 

on BBB

2 years ago

I contacted Orkin to inspect for Bed Bugs. The Inspector, ******************************************** came to my house on December 3rd, 2022 with a LED flashlight to look for signs of Bed Bugs. Her flashlight battery died within the first 20 minutes. She failed to do a thorough inspection by avoiding looking at all pillows, sheets, etc. She identified what she stated was a Bed Bug on top of one of the mattresses and gave me a quote for $1,850.00 for three rooms. I paid $165.00 for this "inspection". However, I got a second ... read more

John Y 

on BBB

2 years ago

I am with Orkin almost 7 months. And I am trying not to cancel my plan for many times. I called them and warned them couple times about my unhappiness about their service. Because definitely there is no regular service. I signed an agreement with service for once a month. But it turned out to be once in 2 months. I need to call them and complain for having them in my house. Today I'm done and I called customer service for cancellation, they told that we will cancel it and that rude lady obviously hang up on me. I need to cal... read more

Stacy W 

on BBB

2 years ago

I've been an Orkin Customer with the Alsip ********* since 2012. The **************** and lack of respect for customers has always been horrible at this Branch. This branch does not schedule appointments correctly especially when technicians are off. This branch doesn't take into account the customer's work schedule when scheduling appointments (when customers specifically state when they will be available) . Some of the technicians are extremely rude when calling customers about appointments. Specifically ... The Manager **... read more

Ecclesiaste G 

on BBB

2 years ago

I initially signed up for Orkin service last month (October 2022). When I spoke to the Orkin Tech at my home, we went over various service plans. The Tech told me that I could choose a quarterly plan - in which I'd pay $127 for the first 2 months, then be charged every 3 months afterward. To my surprise, my second visit was not free of charge (as I was told), and I was charged $117. Furthermore, the Tech did significantly less during my second visit. At times, he asked me what areas I thought he should treat - to which I res... read more

Brian M 

on BBB

2 years ago

Pros and cons! I worked for Orkin for 11 years. Orkin itself as a pest control company is an excellent pest company. They will get rid of your pest problems! With that being said their integrity level for work personal is very low. I hurt my back 2xs on the job at Orkin, as I was working my 17hr days. The 3rd time I hurt it I was in the way out the door to go to work. I slipped and hurt it again in the same place I previously hurt it. Only this time my injury was severe! Well long story short I had to have surgery on my back... read more