Orkin

Marie S 

on BBB

2 years ago

Im one of Orkins old customers. Due to the termites making a return from the bamboo floor and swarming my two rooms, I called the company around May 24th, 2023 for termites re-treatment. They told me that they will schedule a date and inform me soon, but I havent heard anything since. I dont want the termites situation getting worse, so I called again on May 30th, 2023, and then they scheduled on June 27th 2023, about A MONTH later! The efficiency of the company really sucks!Why not preparing hiring and training more service... read more

Danielle S 

on BBB

2 years ago

This branch is the worst. I can NEVER get a person to answer the phone when I need them. We had an issue with clover mites, I called 3 times over 2 days and got routed straight to their voice message each time. I called another service and they a) answered their phone with a live person and b) came the next day to treat the situation.I then tried to cancel my service with Orkin because this was not the first time we have had to call them several times to get something done - and I have called at least 7 times over 3 weeks (i... read more

ABRIANA H 

on BBB

2 years ago

So... I paid $468 for NOTHING! The spray that they provide, I could get that from Lowes or *********** If I would have know this I would not have wasted my time even contacting this company. Had I known the type of "services" they would actually provide, I would have saved myself 468 **** dollars ?? not only was the spray job half assed, I'm STILL missing 3 other trap boxes. But, here's the kicker... because I cancelled this waste of a service, now they wont provide me the other 3 trap boxes that i AGAIN... PAID 468 dollars ... read more

Lisa M 

on BBB

2 years ago

We obtained Orkin Pest Control in December 2022 for pest control. Service has been okay, but the issue I'm having is with them not crediting my account for payment. The payment has been verified with my bank as an electronic transaction, and they've been paid. They're. still trying to obtain the money from me, and when I contact them a rep named ***** is rude, and told me I needed to look up the number for corporate, because she didn't have it. I'm not paying them again, when it's on their end. All of the numbers listed for ... read more

Shannon L 

on BBB

2 years ago

Buyer BEWARE! I have a client who's had their termite bond with Orkin for almost 30 years. In the process of selling the house, it turns out there is some "old" termite damage and I can't get anyone to respond to me about fixing the $2,500 worth of damage so the he can move forward with the sale of the house. They're saying this damage is pre-existing but can't seem to provide anything showing that to be the case. I don't feel this is ethical business practice for them to NOT cover damage that they are responsible for. I wou... read more

Amanda B 

on BBB

2 years ago

I second the 0 star option - this branch is absolutely terrible to deal with. When we first started with Orkin they were great and the shame of it is is that their services are great, we haven't seen any bugs since BUT their costumer service is atrocious. After a year of services they stopped showing up to appointments but would still charge me for the service. There were no calls of them running late or having to re-schedule, they would just be a no-show and then would re-schedule the service without contacting me to see if... read more

Sally B 

on BBB

2 years ago

I have had Orkin pest and termite control for years. In the past 3 years, Orkin has tried to tell me I had bat problems. Three years ago they informed me that I needed to spend between $10,000 to $15,000 to correct the problem. After an inspection from another contractor, there was not a bat problem. Then, last month Orkin did a termite inspection of the attic and said I would need to spend between $8000 to $10,000 to correct. Wildlife control did an inspection and found no bat issues. I feel like Orkin is trying to take adv... read more

Betty B 

on BBB

2 years ago

I ordered from ***************** who said my order would be ready at 1:08, then got a message it wouldn't be here til 215. It's 3:38 now on Sunday May 14 2023 and ***************** says Instacart is responsible for my order but Instacart no longer has a phone number so now I have no idea where my order is. I am extremely disappointed and hope at some time I can get my groceries or my money back!!! 

ZETA M 

on BBB

2 years ago

I WISH THEY HAD A 0 STAR OPTION.I would NEVER do any kind of business with them again!! They are so deceptive with their practices it's not funny.. They gave me a quote of $88.00 to do a service what they failed to tell me is that they would take an amount of $240.00 out of my account. They were also charging me for a **************** fee for outside my house without my knowledge or consent. The customer service is the absolute worst and they can't help you.AVOID ORKIN IF YOU DON'T WANT TO PAY FOR ALL THEIR HIDDEN COST