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Orkin
- Pest Control
- Springfield, MO
About this business
Location details
524 S Union Ave, Springfield, MO, 65802, United States
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Honesty & Integrity. we have been with Orkin since around 2019. They have been okay until recent months. We have been getting invoices for services not rendered. but yet claiming they did. We have security cameras showing that they did not show up when they claim. We have security dogs to prevent them from going in the back to do Services they claim they did.
Business response:
We are concerned to hear about your recent experience with our services. Jodie please contact us at (417) 429-0109 to discuss this matter further.
Just had an employee show up at the house my husband and I recently purchased. I didn’t answer the door because we don’t have service with them and I don’t answer the door when I’m not expecting people. He knocked for at least 10 minutes and then decided to yell into my windows when I still didn’t answer. I asked him to leave because we don’t have service with them and he continued to stand at my window. I then told him that we are new owners and don’t have service and he got real rude because I didn’t just answer the door a... read more
Business response:
Your feedback is important to us. We regret to learn about your recent experience and apologize for any inconvenience caused. Please feel free to reach out to us at (417) 429-0109 to discuss this further.
I was almost scammed $16,000+. I feel I wasted my money. We had mice in our garage. I did what I could as a homeowner and still kept hearing and seeing activity. So, I reached out to Orkin. I was charged $200 for someone to come put some mouse traps in the garage and spray something along the exterior of my house. I was then told they offer “free” inspections and someone could come investigate for the mice. A man came and checked the attic and exterior. I didn’t really get an explanation of how I was getting mice. Other t... read more
Business response:
Hi Karly Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling (417) 429-0109 to speak with a customer care representative about your recent experience.
First off I had a appointment with them June 6 and they knew nothing about it I got a email from them about that day when I called to ask them what time they were coming they knew nothing about it orkin has me down for ant and misquote I called to change it to my problem and they said that my problem fits under ant so when the nice person came to help me he said he was here for ants and I was lucky he had the stuff for my problem I asked the young man if this didn’t work I would need another appointment so I called the offi... read more
Business response:
We apologize for falling short in meeting your expectations, Kevin. Please contact us at (417) 429-0109 so we can address your concerns and ensure your problem is taken care of promptly. Thank you for bringing this to our attention.
I have had this service for over 5 years. The last few years the quality of the service has diminished greatly. Voiced my concerns to the branch manager, David Abell, who offered my next 2 services free, which I appreciated. But the service did not improve. Never the same technican twice. Technicians that did the service seemed to always be new hires with no history of my ongoing account. Old bait stations not replaced. Proof of this emailed to branch manager with no response. Complaints of pantry moths to service technici... read more
Business response:
Bob this has been turned over to management to review. I'm sorry for the bad experience that you had.
I had a very good tech but since he retired it’s been a disaster! They’ve canceled my appt and never notified me! My time was noon to2:00 and he was running late but no one let me know- I had to call about 6 times before I got someone! I have 4 dogs and I need to know what is going on so I can let them out! The tech never let me know he was done usually they come to my door and let me know what they did! I asked for the sticky strips but he didn’t leave me any!
Business response:
Judy we appreciate your feed back and will work on getting things taken care of better for you.
Technician came today and had no cardboard traps. Didn’t set a current mice trap. Didn’t spray all the baseboards inside the house as in the past. Worthless visit and when we called the local office got excuses and said they would reschedule a visit at an uncertain date as they couldn’t tell me when because of upcoming holiday and not sure of supplies being delivered. All unacceptable.
Business response:
Rick we apologize for not having the glue boards at your service. We will be in touch to get them out to your home.
We we’re scheduled between 4-5 on a Monday with Orkin. Great communication, good sales pitch. I moved into an old house about 2 months ago and the spiders and ants are running rampant, so when orkin came by, I thought I was saved. So 3 rolls around and my roommate gets a call from our tech saying he’s running early and if it’s alright if he swung by. So we said absolutely! And he came within the next 30 minutes. Now I should preface by adding that I had asked our salesman if we could get our shed sprayed because it is absolu... read more
Business response:
Good Morning, I apologize for the delay in response. We cannot look up your account by name. Please reach out to our office at 417-771-3910 if you have not already, so we can come to a solution for these issues. I have sent this off to our management team as well.
Frequently asked questions about Orkin
How is Orkin rated?
Orkin has a 4.7 star rating with 2,473 reviews.
When is Orkin open?
Orkin is open now. It is open 24/7.