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Orkin
- Pest Control
- Portland, ME
About this business
Location details
960 Riverside St, Portland, ME, 04103, United States
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Unfortunately had one no show, without a call until we followed up. Then again today another no show until we called to ask. Poor lack of communication with us as customers, and unfortunately not the greatest experience when trying to get services rescheduled due to the no shows. Have felt like we spent money for services and not sure we got anything out of it. Very disappointing.
Business response:
Thank you for the feedback Kayleigh. I’m sorry to hear about the lack of communication with recent services.
Service has sunk to unacceptable levels. Lack of communication, lack of follow up
Business response:
Good Afternoon Greg, I am sorry to hear about your recen service experience. I would like to get more detail from you and help resolve at existing issues. Please feel free to call me at +12078944510
It’s a pandemic. I would think you’d institute some basic safety measures. I have a contract, you only spray outside in the winter, there’s no need for your employee to have rung my doorbell. When I opened a window 6 foot plus away to speak to him he approached the window! I’m immune-compromised and have isolated myself only to have been exposed to your employee, unbelievable!
Business response:
Good Morning Fred! I apologize fo this situation. I will use this as a learning point for the team here to be more mindful in approach. I do appreciate this feed back and I am sorry for the inconvenience .
We have had a horrible experience dealing with Orkin in Portland, Maine. After bat removal in a new home I purchased, I never heard from anyone about scheduling a recheck and needed to call myself to request it, then was told by manager (Gary) that he would call me back to schedule a time - and he never called me back. After I managed to track him down weeks later, I requested a recheck and was told the wildlife department would schedule with me directly. They finally called and scheduled a re-check appointment (a 4-hour wi... read more
Business response:
Hi Abbie, I am sorry you felt as though you did not find the value in our service. The service provided today was sold and paid for by the previous homeowners. After several attempts to contact you via phone and email, we went to your home when we were in your area to try and make contact that way; but were unable to as well. Kevin is a true professional and craftsmen and did the attic service to help resolve the remaining work that needed to be done. With frost on the roof, we could not safely remove the bat cone until a la... read more
They could improve by calling me back so I could pay them since my card info changed. Guess they aren't interested in money. Oh well.
Business response:
Jason I'm sorry that no one returned your call. I will contact you today!
Came to treat for carpet beetles. Decided it wasn’t carpet beetles and couldn’t determine what it was. Charged for a service call even though no service was made. ????
Frequently asked questions about Orkin
How is Orkin rated?
Orkin has a 4.3 star rating with 1,113 reviews.
When is Orkin open?
Orkin is open now. It is open 24/7.