Pacific Oak Residential, Inc.

Tai J 

on BBB

a year ago

Im currently a tenant with them been with them for 2 years now. The process to getting the property was fast I didnt have to pay a fee until after saw place and wanted it. The reached out in a timely matter so I have no complaints. From my understanding being fact they have property all over they have case manger that deal with so many properties and certain areas. Not sure where these bad comments are coming from and can only speak for my location. The only thing I will complain about is the maintenance we had 2 different p... read more

Jennifer U 

on BBB

2 years ago

As a vendor for Pacific Oak, I must say that they are great. The property managers are kind and very helpful and come to your defense in any situation. Very fair with the bids and believe in keeping us as vendors busy with work. They are very prompt with solving any issues you have and need clarification on and believe in doing the job right. I have worked with many companies and this by far has been the most efficient and well maintained company to do service for. I give 5 stars always. Very happy with them. 

Curtis C 

on BBB

2 years ago

Fine company *************** Very friendly customer service I would recommend them to anyone 

Ron R. 

on BBB

2 years ago

****** was so efficient and communicated with us on a consistent basis!! She made it very easy during this stressful time. We appreciate her so much !!!!! Than u ****** from The **** family !! 

Ryan S 

on BBB

7 months ago

Zero isnt an option or i would have chosen it. Most usless. Middle man, unhelpful, useless property management company I have come acrosss. I have lived in 23 of the 50 states fyi, several PMs none **** terrible, make me long for more AI 

Ashlynn M 

on BBB

7 months ago

Scam! ****************. They gave my contact information out when I requested for a showing on a house. When I got to the house the lock box with the key had low battery and they asked me to replace it myself. The second lockbox didnt even have a key in it. This company is a joke. Scam! 

Shay F 

on BBB

10 months ago

-10 stars. Theyre awful and rude af. The people in the office gets rude and hang up in your face. They havent fixed or replaced my broken stove and refrigerator in 6 months. 

Laquisha M 

on BBB

10 months ago

I have have stayed in my property 10 years prior to pacific taking over for my landlord. I have always been a good tenant pay on time. I decided to end my lease on time, I followed all instructions as given. They took my deposit stating I'm responsible for painting of external part of the house. I was like what!!! Then the crazy thing whoever gave the estimate , wrote on receipt (not tenant responsibility) I called and called no response. I'm now seeking legal counsel.. BECAUSE ITS NOT FAIR 

Nikole A 

on BBB

a year ago

I waited 3 weeks with barely any communication from the application department. I called, left voicemails and was literally told to email the department. There still was no response. When I finally reached someone I was told everything I turned in was good and should hear something back in 1 day. I can screaaaam because the next day someone else got the house I had been waiting to be approved for 3 WEEKS!!!! I could have applied for another place instead of waiting on them.