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Pacifica Senior Living Heritage Hills
- Assisted Living Facilities
- Hendersonville, NC
About this business
Welcome to Pacifica Senior Living Heritage Hills in Hendersonville, NC, where exceptional senior care meets scenic beauty. Our community offers Assisted Living and Memory Care services in a warm, welcoming environment. Experience the best in senior living with us today.
Location details
3200 Heritage Cir, Hendersonville, NC, 28791, United States
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Great community! Very well run with a stable staff. Excellent reputation. I refer people there. Five stars!
Business response:
Joy, we're glad to hear you enjoyed your visit.
I've been getting updates, pics, and even facetime from the core staff. I'm so happy my mom is being so well cared for. I feel better that she is there.
Business response:
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Heritage Hills, A Pacifica Senior Living Community. Thank you again, we hope you have a wonderful day!
This is a great community. The manager is very concerned for the people who live here and has taken many steps to keep us all safe. We are like one big family, but not having to share our accommodations. The staff are all very helpful and kind and our food- delivered daily, though not gourmet is well cooked and varied.
Business response:
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Hills, A Pacifica Senior Living Community!
I'm looking for a memory care community for my mom. The person I toured with spent a lot of time with me and educated me on memory care. I had already toured two other places and was very confused about it all. After touring Heritage Hills, I feel I have all the information to make an educated decision. Thank you!
Business response:
G.w., thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.
In general, the management is helpful. Our dining experience has changed. The quality of our food has changed, as well as adhering to senior's diet needs. Too many starches, etc. I assume it is due to budget constraints. The grade of meat, fish, and fowl is lower in quality. Disappointing. Also, our 5-6% increase in our rent was not appreciated.
Business response:
Hi Rhonda, thank you for taking the time to leave us this detailed review. We’re sorry to hear that you aren’t as happy with our dining services. Please reach out to our executive director so that we may make some changes to the menu and food options. We want you to be happy with your meals as well as healthy as possible. Thank you again for sharing and we look forward to your feedback.
Excellent Memory Care. Small, homey and clean. The administrator and staff were very kind and knowledgeable about their facility. I felt they really cared about their residents.
Business response:
Hello, thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience here; our staff will definitely be happy to read what you wrote. We put resident experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you again.
My mother has been in this Memory Care facility for 4 years. She will celebrate her 100 birthday this [date removed]. When I get depressed about her condition the one thing that cheers me up is that I know she is getting excellent care by a loving staff. I am grateful for her care by a staff that is educated in how to deal with memory loss redesients. The energy in this community is positive.
Business response:
Hi, thank you for your positive review, we are happy to see your positive review! We strive to provide excellent care and service to our residents and their families. We love having your mom here with us and will do our best to help her have a very Happy Birthday! Thank you again, we hope you have a wonderful day!
Great neighborhood; friendly staff and residents, caring and helpful; many activities and road trips; easy access to churchouse, dining room, etc. nice walking trail; pets are welcomed and are known by name by staff and neighbors; great city - delicious meals. Also, affordable rates.
Business response:
Hi , thank you very much for taking the time to leave us this positive review for our team at Heritage Hills, A Pacifica Senior Living Community. We appreciate it & so do our other reviewers at APlaceForMom. We hope to see you again soon!
Excellent and caring staff. We all so pleased hat we chose Heritage Hills for our mother's care.
Business response:
Hi Vicki, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Heritage Hills. Thank you again, we hope you have a wonderful day!
Frequently asked questions about Pacifica Senior Living Heritage Hills
How is Pacifica Senior Living Heritage Hills rated?
Pacifica Senior Living Heritage Hills has a 4.8 star rating with 173 reviews.
When is Pacifica Senior Living Heritage Hills open?
Pacifica Senior Living Heritage Hills is open now. It is open 24/7.