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Pacifica Senior Living Merced

4.3

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3420 R St, Merced, CA, 95348, United States

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4.3145 reviews
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Visitor's profile image
12 years ago

It seems to be a good community but they are more expensive then comparable communities. We would be paying $200-$300 more for a semi private room then we are paying for a private room at another community. Their prices go up at least 3% every year so the prices get higher each year. This is a higher level of care type community that leans more toward assisted living. It is a very nice community just wasn't what we were looking for. 

Business response:

Thank you for letting us know about your recent visit to Pacifica Senior Living Merced. 

Bill from Northern California's profile image
Bill from Northern California 
12 years ago

I am pretty pleased with them A Place for Mom recommended them she has a room share a bathroom but are private room value for what they had to offer. Keep open line of communication lunch with her the food was pretty good impressed they have two entrées per meal. Extremely impressed with the staff they have there. The staff is always present when the residents are eating. They have a really fast response time. Staff knows everybody there. They offer really good activities for the residents. They have people from outside like... read more

Business response:

Thank you, we appreciate your feedback. 

A Place For Mom Customer's profile image
A Place For Mom Customer 
12 years ago

Very nice place, people very nice and helpful. Gina was great. Lots of activities, good food choices, can have pets, good personnel to resident ratio. 

Business response:

A Place For Mom Customer, thank you for your kind words and this wonderful review! 

A Place For Mom Customer's profile image
A Place For Mom Customer 
12 years ago

Toured on Monday. Approximately 75 clients in two story building. Food was tasty, low salt and healthy. They have entree choices and a salad bar. Fresh fruit always available. Rooms were a nice size. Particularly impressed with shower unit. There is a foam edge so feet do not have to be lifted over ledge. A chair will easily fit. Lots of activities. Clients seemed very happy. Clean facilities and well maintained. Small frig. and microwave included. Large closet(s). Space to turn around with walker in bathroom. Impressive, co... read more

Business response:

Thank you for taking the time to let us know how we did. We hope you have a great day! 

A Place For Mom Customer's profile image
A Place For Mom Customer 
12 years ago

interested 

Business response:

Thank you again for taking the time to let us know how we did. We hope you have a great day! 

Anonymous's profile image
a year ago

Overall, I feel my mother is safe there, but I would recommend looking at other facilities even if the price is a little more. 

Business response:

We are glad that you have the peace of mind in knowing that your mother is safe with us. That said, we are open to hearing about ways that we can raise your confidence in us. Please reach out to the Executive Director, Emily Venegas, at (209) 384-9700. 

Anonymous's profile image
a year ago

Toilet appears to have not been cleaned in the entire time my father has been in the facility and the sheets had not been changed. Floor dirty, sink dirty and other residents constantly opening his door and walking in confused and lost. Father in same clothes everyday I was there. I asked for a cleaning/showering schedule and got nothing. No one will return your calls and impossible to speak to your loved one. They are nice to speak with at the time, but afraid all for show. Saw no stimulation or activities and father seemed... read more

Business response:

The comments that you posted about our community cause us concern in that we cannot confirm that these are actual facts. Based on a review of what is said here, we surmise that this review was potentially a result of a disgruntled staff member who was let go for performance deficiencies. If these comments are actually from a family member, please contact our Executive Director Emily Venegas for a private conversation. 

Anonymous's profile image
6 years ago

This is a gorgeous place. Very, very nice. Everything you would want for your loved one. BUT! My mother needed care, she was on hospice and they assured me up and down that she would get attention. But there are two girls for 60 rooms. Office said that's not true the several aides told me that and even hospice could never get anyone to help. You would ring and someone comes in 30 minutes, so you go in your pants. Trash cans and papers were over following. Unfortunately mom only lasted 9 days. And the day she past away was ho... read more

Business response:

Thank you, we appreciate your feedback. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better. 

Care Partner's profile image
Care Partner 
6 years ago

My husband was at Pacifica for a week for respite care in the memory center. He was okay for 3 days but then wanted out and was violent. His doctor ask what the trigger was and I went to Pacifica three times asking about documentation leading up to the incident. First I was told that they did not document. The next times I was told that they sent documentation to the state but I was not able to get a copy. The cost for the week was $2000 

Business response:

We would like the opportunity to investigate your feedback further. Please could you contact me at pacificasocial@gmail.com or call our team at (209) 353-0117? We’ll work with you to resolve any issues as quickly as possible. 

Frequently asked questions about Pacifica Senior Living Merced

How is Pacifica Senior Living Merced rated?

Pacifica Senior Living Merced has a 4.3 star rating with 145 reviews. 

When is Pacifica Senior Living Merced open?

Pacifica Senior Living Merced is open now. It is open 24/7.