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Palazzo Senior Apartments - 55+ Active Adult Living
- Apartments
- Phoenix, AZ
About this business
Location details
6250 N 19th Ave, Phoenix, AZ, 85015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointed in overall experience. The marketing of facility does not match reality of services. Marketing did not give full disclosure of pending sale of facility and because of this we have been having difficulties in resolving issues like no phone service or hot water in shower in room. These are just a few issues among many others that still have not been resolved since move in two months ago.
Please don't send your family here. The staff here are often annoyed, angry and not helpful. My mom moved in to independent living and they called me non stop the first weekend because she was asking too many questions (like where to get food and how to find an activity schedule). My mom's room was closer to assisted living, even though she was in independent living and the deli manager wouldn't feed her because he was confused as to which area she belonged to. I had to instacart her food so she could eat while they figured ... read more
Business response:
Hi there - Our goal is to create a comfortable and safe environment for our residents, guests, and staff. If you're willing, please give us a call at (602) 433-6300 to talk with us about your experience.
This facility has to be one of the worst senior living communities in the greater Phoenix area. Horrible staff, terrible management, and they only care about are the dollars that they can extract from the residents. My father has been treated awful by the staff and recently had to relocate to the assisted living section of the community which in my opinion is where they send people to die. My father was reluctant to move since he had his own apartment and had his dog that is his only friend and companion since none of his fa... read more
Business response:
We’re very sorry to hear about this experience that you've shared. We would like to assure you that we take every review seriously and are committed to addressing the issues you have raised. We strive to provide a compassionate and supportive environment for all residents, and any behavior that falls short of this standard is not indicative of our values as an organization. Regarding your father's relocation to the assisted living section, we understand that this transition can be challenging for both residents and their fam... read more
This reviews only pertains to the memory care area. First, the smell once you get to the memory care area is stomach churning. Second, they are understaffed and most staff there doesn’t seem to care anyway! There are probably so many falls and injuries that go unreported. This place almost killed my grandmother! The residents in this area are no longer able to remember things so they can’t explain how they have major bruising or what happened so no one is held accountable. If staff does not have patience they have no busines... read more
Business response:
We’re very sorry to hear about your experience at The Palazzo and the conditions you describe are unacceptable. Please contact us at info@palazzohc.com so we can learn more about your grandmother’s situation.
I would not recommend to send your loved one to this community. Looks can be deceiving.
Business response:
I am disappointed to read your review and would be happy to address your concerns. Please call me at 602-433-6463 to discuss. We always aim for top customer service and care for our residents so if something was amiss, we would love the opportunity to correct it. Thank you.
Walked out without a tour. The woman at the front desk was talking sternly and a little too aggressively with a resident who missed the shuttle. I would be so unhappy if someone spoke to my mother like that.
This could be a nice facility to place your loved one or a place to work at, although lacks in prompt efficient care and employee appreciation. Most of the residents need medium to high level of care and there's too many other tasks assigned for completion to each of the two caregivers and the one med tech on each day shift, practically impossible to complete. Being understaffed is definitely not gonna make it happen besides staff don't get much support from immediate supervisors (nurses) and are overloaded with and held acc... read more
My sister is currently at Brookdale Christown and things are not going well. We were not able to reach her and when I asked the staff to check on her they said she was fine. I found out she had been taken away by ambulance and that no one knew where she was taken to. They have just changed ownership so I am hopeful that the communication and staff issues will improve. This is an older building but they do keep it clean. I would recommend doing some extra legwork before moving a loved one into this community.
Mom was there for 4 months and I ultimately had to move her because I was expecting ALTCS to approve her and that ended up taking longer than I had anticipated. So since we're paying out of pocket for this, had to find something more affordable. Still working on ALTCS, but if/when she gets approved, I wouldn't put her back in Brookdale Christown. - the billing was never correct - not sure what them "cleaning" her room meant; I was constantly picking things up and cleaning - they never changed her bed sheets until I asked - n... read more
Frequently asked questions about Palazzo Senior Apartments - 55+ Active Adult Living
How is Palazzo Senior Apartments - 55+ Active Adult Living rated?
Palazzo Senior Apartments - 55+ Active Adult Living has a 3.8 star rating with 272 reviews.
When is Palazzo Senior Apartments - 55+ Active Adult Living open?
Palazzo Senior Apartments - 55+ Active Adult Living is closed now. It will open at 9:00 a.m.