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Park Place at Winghaven
- Retirement Homes
- O'Fallon, MO
About this business
Location details
2002 Boardwalk Place Dr, O'Fallon, MO, 63368, United States
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It was really nice but it didn't have all the different types of care. I wanted that so we could stay together and not have to start looking for a new place if we need more care later on.
They have great activities but since my mom has short term memory issues so she doesn't get to take advantage some of them. I arrive and I see her sitting in the assisted living living room just sitting here becuse she doesn't know that there is something going on. I'm sure they're just not staffed well enough to get the people that don't know any better over to the activities. I was under the impression that they did that so that was the one disappointment. You can reseve a dining room or cafe for your family events which ... read more
Locked Assisted Living unit. No dogs allowed. Beautiful facility. He is too independent to be on a locked unit.
She really liked this place. We plan to go back to eat and socialize to see if she connects here.
assisted living,meals,meds,a lot of programs,good
This is all based on my mom's opinion as she has complained a lot about the food and turn over of administration and employees. They currently don't have a full time nurse, so there's been issues with medicine, etc. They also have had problems with the elevators for over a year now, so it's an ongoing problem. I don't want to score low as I don't have any comparison, yet feel there are problems in all of these type of AL facilities as unfortunately, it's the sign of the times.
Since my mom moved last [date removed], things have gone downhill quickly. It trickles from the top, with poor management. Many staff have quit, which of course impacts the care of the residents. The elevators are continuously breaking down and residents often have to eat in their rooms, and/or have gotten stuck downstairs and had to call the fire department to help them get back to their rooms. The worst complaint from my mom is the food. It is cooked over in independent living and brought over. It is often cold, not cooked... read more
Business response:
Dear Kelly, Thank you for sharing your concerns. We are sorry for the challenges your mother has experienced, and we want to address them directly. We are actively working to improve staffing and enhance meal quality to meet residents' expectations. Your feedback about cold or limited meals is being addressed with our culinary team, and we are committed to making meaningful improvements. Your mother’s well-being is our top priority, and we are here to make things right. Please feel free to contact us at (404) 632-4222, but w... read more
Did not follow through with things that were promised 3 years ago with regard to providing an ambassador to help mom make the transition from her home. Recently she was moved to assisted living and her care plan was not being followed with regard to showers, laundry, and timely medication dispensing. After two months in assisted she was very quickly moved to memory care and I am not sure that move needed to be made. The family had no say in that move and now she is fearful as she is in a setting with folks who are catatonic ... read more
Business response:
Thank you for sharing your recent experience with us. We deeply value your feedback as it helps us improve the care and services we provide. I’m truly sorry to hear that you felt communication was lacking and that concerns about the care plan and activities were not adequately addressed. This is not the experience we strive to offer, and I’d like to apologize for any distress this may have caused you and your loved one. Regarding the care plan and the transition to memory care, we always aim to make decisions in the best int... read more
I would not recommend this community to anyone. They don't offer special programming for people with dementia. It seems to be misleading. In addition, they had so much turnover in staff, in which no one could provide the care that my loved one needed.
Business response:
Hello, we are sorry with your experience with our community. Our programming is daily and specific to our Valeo residents. We do offer 1:1 activities as well as custom programming for residents. Please give me a call at your earliest convenience at (636) 625-2900.
Frequently asked questions about Park Place at Winghaven
How is Park Place at Winghaven rated?
Park Place at Winghaven has a 4.2 star rating with 240 reviews.
When is Park Place at Winghaven open?
Park Place at Winghaven is open now. It is open 24/7.