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Patio Enclosures Sunrooms
- Patio Enclosures
- Birmingham, AL
About this business
Location details
161 Distribution Drive, Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
I have contacted Patio Enclosures (Great Day Improvements) 5 times, 3 phone calls and twice by using their website service form. No response from 2 of those and the 3 times they did respond, they told me someone would be contacting me in 1-2 business days. I was never contacted. I have a 22 year old 3 season wall installed by Patio Enclosures, the sliding patio door no longer opens easily and I was asking them if they could fix the door. the 3rd time I called, I even told them they could answer me with a simple yes or no. I ... read more
Business response:
We regret the delay in responding to your service request and appreciate you taking the time to speak with us directly. After connecting, we discussed the concern with your sliding door and offered two service dates to come out, as well as the option to review photos so we could better assess the issue in advance. While these options were declined, we remain ready to assist if youd like to move forward. We apologize again for the communication gaps you experienced and are glad we had the chance to acknowledge this with you.-... read more
I worked with Great Day Improvements on a quote for a project under their Patio Enclosures umbrella. They were 1 of 5 quotes I received for my project. They were the only company to send a pushy salesman to my home, rather than an experienced contractor, and their quote came in at more than $100,000 over the other quotes we'd received. I mentioned to the salesman, *** ********, multiple times that this would need to be reviewed by my husband before decisions were made, but he continued to try and pressure me to sign anyway. ... read more
Business response:
Thank you for sharing your experience. We regret that your interaction with our representative did not meet the professional standards we uphold. Your feedback regarding the sales approach and pricing will be carefully reviewed to ensure improvements are made. We appreciate your time and will work to address these concerns moving forward.- The Great Day Improvements Team
I had a pool enclosure installed and ran into an issue with payment because of my insurance company and had the claim go into litigation. I was very transparent with my contractor who subcontracted the enclosure to Great day which was also informed of the situation. They still put a lien on my house and then after I paid them it took them 4 months to release the lien. They never provided me with any paperwork about my warranty or anything. After install there are two beams that are not flush with one another. I reached out t... read more
Business response:
With the name provided on this BBB review I am not finding you as a customer in our family of brands. If you are leaving this review on behalf of someone, please email ********************************** with their information. Customer satisfaction is one of our top priorities and we would be more than happy to look into this matter. Thank you. - The Great Day Improvements Team
I had an $18k patio enclosure built. I've had several issues and always have a very difficult time getting someone on the phone to make a service call. I recently had a panel become exposed which shouldn't have happened and finally had someone come out. We noticed other issues which may explain the leaks I started recently experiencing. The service tech was supposed to come back because he didn't have the parts. However, I've called several times to see if he's going to come out and I think he blocked my number. As usual, I'... read more
Business response:
Thank you for bringing this to our attention. We're very sorry to hear about the continued frustration you've experienced and understand how disappointing this has been.We are actively reaching out to coordinate the necessary service and ensure these concerns are properly addressed. A team member will be in touch directly to confirm next steps and provide scheduling details. We appreciate your patience and the opportunity to make this right.- The Great Day Improvements Team
Poor communication with customer and apparently suppliers. Parts ordered, arrive with incorrect measurements. Customer is unaware until days before install, and project gets stalled for several more weeks. Contract was signed in February 2025 an in late June 2025, project is not complete.
Business response:
Thank you for your feedback. We understand your frustration and truly regret the delays and miscommunication that occurred. Our Regional Manager personally spoke with you and we appreciate your willingness to move forward with the agreed next steps. Our Chicago team is actively working to resolve the remaining issue with the transom as quickly as possible. We’re committed to seeing this through to your satisfaction and appreciate your continued patience as we bring your project to completion. - The Great Day Improvements Tea... read more
I have been waiting for 13 months for Patio Enclosures to START the job at my house. It is one rationale after the other. They state it is engineering or permits, architectural modifications, etc. A mall could have been built by now. Plus, the communication on what is happening is awful. I have contact The City planning **** several times to clarify things, hoping to move things along. My City Council Member and planning staff assure me the issue is with Patio Enclosures. My project is multi-room with a full solarium. I call... read more
Business response:
Thank you for sharing your concerns. We understand how frustrating delays can be and appreciate the opportunity to speak with you on 6/10 to address the situation. As discussed, the tree protection survey was completed and submitted to the permitting department yesterday. Were now in the final stages of the approval process and will move forward with ordering materials and scheduling installation as soon as the permit is issued.We recognize the importance of clear communication and are committed to improving that going forwa... read more
So disappointed in this company. We have leaks from the get go. I had to call many times to get a response. It took several weeks for them to come back out to fix the leaks. However the worker left saying not to check for leaks for a few days because he used cement in one area. A few days later we checked for leaks and we still have leaks. Also, two of our screens were creased. There is no product management checking before sending out or the guys that build it are not careful. They fixed the screens except one of them that ... read more
Business response:
Were truly sorry to hear about your experience and understand your concerns. We want to assure you that we take this seriously and are committed to making it right. Our team was out on 5/31/25 to address the leak and perform a water test, and were returning again to ensure the issue has been fully resolved and no further leaks remain. Were also working to address the screen and frame concerns to your satisfaction. Thank you for your patience as we follow through.-The Great Day Improvements Team
Im disappointed with the lack of communication from this company. Subcontracted installers showed without notification. I made them come back with notification first. Install 6 March 2025. Contractors spoke NO English, there was no interpreter. Knowingly installed window with broken seal, two torn screens and installed the door improperly, made numerous holes for the pneumatic door closer. Inspector ***** agreed items needed to be reordered and replaced. He left no contact information. I called two weeks later leaving a numb... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the delays, miscommunication, and the frustration this situation has caused. This is far from the level of service we aim to provide, and we understand how disappointing this process has beenespecially after placing your trust in ***** clarify, the master frames for your windows were inadvertently left off the original reorder and were reordered correctly on May 20, 2025. They are scheduled to arrive in June. While this doesn't undo the inconv... read more
Don't waste your money on this company!! They completed my project approximately 2 months ago. I will say the installers did a great job. However, there was a defect on one of my sliding doors that I was told would be fixed. TWO MONTHS LATER!!! nothing has been done about this issue. I have tried calling, leaving emails with ****, left a text message with ***** (alleged customer feedback person) and have heard nothing, they keep ghosting me!! this company is a joke, very poor customer service for the price you pay...take you... read more
Business response:
We're truly sorry for the delay and frustration you've experienced. While we're glad to hear the installation itself met expectations, we understand how disappointing it is to wait this long for a resolution. We do have a service visit scheduled for next week and are committed to making things right. Your concerns are valid, and we appreciate your patience as we work to address them.- The Great Day Improvements Team
Frequently asked questions about Patio Enclosures Sunrooms
How is Patio Enclosures Sunrooms rated?
Patio Enclosures Sunrooms has a 4.5 star rating with 750 reviews.
When is Patio Enclosures Sunrooms open?
Patio Enclosures Sunrooms is closed now. It will open at 9:00 a.m.