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Patio Enclosures Sunrooms
- Patio Enclosures
- Birmingham, AL
About this business
Location details
161 Distribution Drive, Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
At the end of construction of our enclosed patio I had rated Patio Enclosure 5 stars. However, at 6 months or so after completion, I noticed a seperation of the pieces near the frame of a window. Anyone could see clearly out of this opening and feel air entering through it. Also, noted that one of the two screen doors was stiff to open and close...it kept jumping the track. I sent a text to our representative, who did call back. I sent photos and order number as requested. NEVER had any response. I called the office several ... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. Our Operations Superintendent, *****, has reached out and we have you schedule for a service call the week of July 17th. Thank you for reaching out, we use every review as a way to improve our customer experience. - The Great Day Improvements Team
Horrible customer service, lack of communication, and timeliness of completion. Our project began mid April. We were told this project would take 1-2 weeks **** as of June 24, 2023 we are on week 11 and our project is not even close to being completed. The communication with this company is awful. I call the local office and get no response, or very little. I contact the cooperate office and they have to send an email to the local office to have someone call you. I have requested to speak to someone higher up multiple times ... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the mark this time on completion but we stand behind our finished product. . *****has been in touch and we will have a crew out this week to complete your project. Than... read more
Horrible customer service once youve bought into their project. It took 5 builds/5 months for them to complete . Would not even expedite the process. Terrible business practice for customer service. When you spend 25k towards a project you would think customer service is their leading tool for marketing. A total failure on their part.
Business response:
We are so sorry your experience with us was not what we would have hoped. We do acknowledge that there were delays in your room's completion. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the **** this time on completion. Thank you for reaching out, we use every review as a way to improve our customer experience. - The ********************** Team
I would not recommend anyone to go with this company. They started the project in March was shut down because they hadnt got a permit then it finally got finished in June. The communication in between was horrific. There was none if I wanted to know anything I had to continually call them the person who does the scheduling was not aware of what was going on either they werent communicating with him just about him Everyone I talk to said their communication was terrible. They dont let you know when they are not when they have... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. Thank you for reaching out, we use every review as a way to improve our customer experience. - The Great Day Improvements Team
This company will not honor their guarantee, it's not worth the paper it's printed on. I contracted with them to install a screened room on my 10x20 back porch at almost 12K cost.. When installed it consisted of 8 sliding doors and 4 permanent door screens plus transoms at the top. The screening was a disgrace on installation. All was creased, dented and had a few holes starting in the aluminum mesh. It was reported to the company immediately, in turn they replaced one door panel only. I was advised that any other replacemen... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Our screens often appear "invisible" and it is a very common occurrence for people and pets to damage the screens by walking thru the screen doors. We have also saw this issue numerous times with birds damaging the screens by flying into them, just how they do with very clean windows. We make thousands of sunrooms every year and this type of screen is used in all our sunrooms, including the screen doors and windows for our glass enclosures. If this ... read more
Would not recommend this company. Terrible communication - it took 11 months to complete a 200 square foot room. The result was not worth the money it cost.
Business response:
We are so sorry to hear you were dissatisfied with the service you received. The area where you live has lengthy permit times, which is out of our control, and caused delays. We corrected the issues with your skirting and a piece of glass and your project is complete. Again, we apologize for any delays and miscommunications that happened as we want all of our customers to have a positive experience with us. Thank you for reaching out, we use every review as a way to improve our customer experience. - The Great Day Improvemen... read more
I am very disappointed in Great Day Improvements. I had them come out to my home and give me a quote on doing a deck and screened in pouch for me. Then set up for them to do the project for me. They came out one other time to do a remeasure and then they asked for a plot plan so they could get the permits and after I sent in the plot plan they told me that the city would not take them. I have never heard from them again and this was in September of 2022. To this day I am still waiting on the permits and for them to start my ... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently working to get all of our locations staffed and trained to maximum capacity so we may best serve all of our customers. Someone from your local branch will be reaching out to you ASAP. Thank you for reaching out, we use every review as a way to improve our cu... read more
Would not recommend this group. Didn't show up on the date of install and I had to reach out and the next day get an email they would be there the following date. (For the money we pay wouldn't you think a call would have been nice) of course that day came and went. When they did show up, they worked maybe a total of 6 hours between both days to tell me it didn't fit and would have to reorder. They left metal shaving all over our driveway and patio which caused issues with our dogs and cats getting them in their paws. Never ... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. We regret that your project was not completed with the care and quality that we pride ourselves in providing. We do realize there were some communication issues in the beginning that and sales needed to clear up a few items. We will address the clean up issues with the installation crew as well. Thank you for reaching out, we use every review as a way to improve our customer experience. -The ********************** Team
Frequently asked questions about Patio Enclosures Sunrooms
How is Patio Enclosures Sunrooms rated?
Patio Enclosures Sunrooms has a 4.5 star rating with 750 reviews.
When is Patio Enclosures Sunrooms open?
Patio Enclosures Sunrooms is closed now. It will open at 9:00 a.m.