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Patio Enclosures Sunrooms
- Patio Enclosures
- Birmingham, AL
About this business
Location details
161 Distribution Drive, Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
I selected this company because I was going by the good reviews Sad to say I wish I would if selected a different company to get my enclosure done The instal date had to be rescheduled a couple times do to Material not arriving on time, I started paying on it before it was installed. Which I was ok with it but since day one I had problems with the sliding door the installers came back out and fixed fixed the problem it it was ok for a minute and it started again the sales person came out exchanged something else and it was o... read more
Business response:
We appreciate you taking the time to share your feedback, and we're truly sorry to hear about the challenges you've faced with the installation and functionality of your door. Your experience falls short of the high standards we aim to deliver, and we sincerely apologize for any inconvenience this has caused. We understand the frustration that can arise when expectations aren't met, especially with regards to scheduling and product performance. Please be assured that we take the quality and durability of our products serious... read more
Yikes what a mistake I made trusting this company or at least this branch! Months after install and I still can’t get a hold of a single person to call, text, or email me back! I paid $10k to get an unfinished porch and no communication! One door arrived broken out of 4- the kicker is that I only ordered 2 doors & that’s being blamed on my salesmen for ordering incorrectly. Regardless it still hasn’t been replaced. The other screens are dented and visibly so. That same salesmen, ******* *******, opened 2 greensky loans in my... read more
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. Additionally, we would like to take ... read more
BUYER BEWARE, Patio Enclosures, based out of Ohio and has satellite offices around the United States, is one of the most poorly run companies in America. They have no respect for the consumer. They do not honor their warranty and their workmanship is absolutely terrible. A rating of "1" is way too high. I foolishly paid way to much for very poor quality materials and even worse workmanship during the installation. I have been communicating with the company for the past seven months. I keep being told that they will correct t... read more
Horrible experience. The first crew sent out was so bad that on the fourth day I called for an inspection. They came and looked and said it all needs to be torn down and started over. The second crew was fantastic, and finished in a day and a half, including the tear down. When I called to ask for a price adjustment since they sent people out who did not know what they were doing it was absolute total refusal. **** told me that problems can be unexpected in construction and **** re-emphasize that. I get that, but not when it... read more
Business response:
We understand that you were not entirely pleased with the performance of our installation crew, and for that, we want to extend our sincere apologies. We strive to provide the highest level of service to our valued customers, and it appears that we fell short of your expectations on this occasion. Training and feedback mechanisms will be reinforced to ensure that such concerns do not recur in the future. We are pleased to hear that we were able to address your concerns and provide a resolution by changing crews and ensuring ... read more
The finished product looks nice, but it should not have taken 8 months to produce a 12 x 12 room with no heating or air conditioning. Workers were OK, but communication was terrible as was the initial encounter.
Business response:
We sincerely apologize for any inconvenience caused by the delays in completing your project. We understand that timely completion is crucial, and we regret that we fell short of your expectations on this occasion. We are committed to delivering projects promptly and efficiently. Despite the setbacks, we want to assure you that we stand behind the quality of our finished product. Our team has worked diligently to ensure that the final result meets the high standards we strive for. We value your feedback and will use this exp... read more
We were really impressed with everything until it was time to actually build. Phase one: getting plans and approval from the Town went well. Getting the inspections went a little slower but ok. Once the materials were ordered we starting paying on the financing for the first phase. Phase two: Materials were then delivered and are sitting in our garage where they have been sitting untouched for at least 6 weeks. Once the materials were delivered we have been paying on the financing for that phase. We were told our deck enclos... read more
Excellent product, but very poor experience with the miss measuring of our space. Therefore we had to wait months for re-fabrication and yet finance company was already taking their monthly payments. We were promised a discount for our trouble of having to wait over a month past the estimated install date to have our Patio Enclosures completed, however, now no one will return our calls for the promised discount. Very poor customer care after the install as there is a major scratch on the glass in the main sliding glass door ... read more
Business response:
We are so sorry your experience with us was not what we would have hoped. We do acknowledge that there were delays in your room's completion. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the **** this time on completion but we stand behind our finished product. Our Regional Operations Manager, ****, came to your home Monday to discuss your concerns. We have re-ordered the glass for your door and it will arrive in September. After the glass has arrived we will insp... read more
I can't find my previous review, so here's a new one. ****'s attempted to address a couple remaining issues I had, but Great Day was not interested. No one contacted me or even returned my phone calls. We signed a contract in May of 2022. This was supposed to take about three weeks. So, the project started off with a bang, and then it dragged on and on and on--an hour one day, then maybe a few days, and then a couple hours. Tools and materials littered the ground for weeks. The electrician didn't have the courtesy to not tra... read more
Business response:
We are so sorry to hear you were dissatisfied with the service you received and apologize for any delays with your project. Many issues have arisen the past year including supply-chain and labor shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We do our best to finish every project as quickly and efficiently as possible. Our records indicate that your project is complete and we have addressed your issues. If anything new has arisen please reach out to your local branch as we... read more
My experience has been very disappointing. This project started in November '22 and we were told that it would take 10 working days. However it is still not complete and failed a final inspection by the City of Naperville. It failed it's City of Naperville inspection on 6/12 for various reasons including a lack of stamped plans on site and the tripled beam already twisting and needing 6xle post connections. Note that there is now a leak where the two french windows meet. Previously to that, the doors were not installed prope... read more
Business response:
We sincerely apologize for your experience not being what we would hope for. Many things have impacted our company over the past few years including staff shortages. This is no excuse, but we have seen some delays and miscommunications due to this issue. We are currently trying to coordinate with the building inspector to come out to your home this week and we are hoping to finish your room as well. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the **** this time o... read more
Frequently asked questions about Patio Enclosures Sunrooms
How is Patio Enclosures Sunrooms rated?
Patio Enclosures Sunrooms has a 4.5 star rating with 750 reviews.
When is Patio Enclosures Sunrooms open?
Patio Enclosures Sunrooms is open now. It will close at 8:00 p.m.