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Paul Ventrella at Velocio Mortgage LLC | NMLS# 159916
- Mortgage Brokers
- Scottsdale, AZ
About this business
Location details
6991 East Camelback Road, Suite D300, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Paul Ventrella and John Olson were great to work with. Our situation was a little complex, but they made it happen.
Business response:
Thank you so much for your kind words, Thunder. We really appreciate you taking the time out to share your experience with us. Cheers, Paul Ventrella at Velocio Mortgage LLC | NMLS# 159916
No one seemed to know what was going on. Should have requested all needed documents at the same time instead of asking at random times. I called many times to check progress of loan and I don’t believe our loan was even looked at until 62 hours before closing. Therefore since I was flying in from Missouri it made it very difficult to buy a ticket and make travel arrangements. Also, I did not even get loan approval until I was on the plane coming to Phoenix! At every turn, it seemed there was no accountability.
Paul did not have any communication skill. He did not keep me inform at all. I was the one how have to reach out every time to verify if everything look good in the portal, call him several time and he did not call me back or email me back, he only time he responded was when I cc my realtor and agent from the builder. Paul did not had any curtesy to ask if I had any questions about the prosses. This is not the first or second or third time I purchase a house and have to process a loan but is the first time I have to work wi... read more
We never received a formal loan approval. We kept being told that underwriting was backed up. As many times as we asked, we had no approval. We found out the loan was approved two days before closing. I have bought many homes and have never experienced not receiving a loan approval thirty days prior to closing. it made the process very stressful.
They provided excellent service. The process was very smooth and easy.
Excelente service!!
Worst mortgage loan experience ever! Pressured into only one loan option, no flexibility offered.
Business response:
We value your feedback and want to make things right. Contact us at pventrella@velociomortgage.com to discuss further.
Frequently asked questions about Paul Ventrella at Velocio Mortgage LLC | NMLS# 159916
How is Paul Ventrella at Velocio Mortgage LLC | NMLS# 159916 rated?
Paul Ventrella at Velocio Mortgage LLC | NMLS# 159916 has a 4.7 star rating with 61 reviews.
When is Paul Ventrella at Velocio Mortgage LLC | NMLS# 159916 open?
Paul Ventrella at Velocio Mortgage LLC | NMLS# 159916 is closed now. It will open tomorrow at 9:00 a.m.