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Paulette Wiley
- Mortgage Lenders
- Westlake Village, CA
About this business
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Location details
3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The numbers given me were not what they were originally told to me. Could be the rates kept changing but that isn't Paulette's fault. She was a great help getting a charge taken off of notary signing. I was at first to get 158 dollars back, at the signing I was told I OWED 94 dollars that is a big difference! She had it taken care of before the notary left.
There was no communication what so ever with loan officer and myself. I had to call 5 times and speak with different loan agents and gave me wrong information and false hope of them calling me back. They were fixing my paperwork last minute the day of me signing escrow because lack of tentativeness to my paperwork for refinancing. Loan Officers game me wrong information every time i call. It was just a gaggle with the communications with the loan officers to their customers.
I had 4 appointments to close and no one showed up until the 5th time that is bad business and the closer was still late
Taking into consideration that mortgage lenders are swamped due to the current low interest rate environment, PennyMac did well. I did receive too many interim Payoff Demand Statements, including several that were duplicates.
Thank you
The team tried to make things clear and timely. 4/5 stars
Paulette and the team made my refinance so easy for me and my family. I am so pleased with my rate and new mortgage! Thanks!
Great service. Delivered what was promised.
Paulette was very open and honest with us. There were no surprises at closing. She kept regular communication with us and was quick with finding out any answers to questions we came up with. overall, it was a pleasant and smooth process.
Frequently asked questions about Paulette Wiley
How is Paulette Wiley rated?
Paulette Wiley has a 4.8 star rating with 471 reviews.
When is Paulette Wiley open?
Paulette Wiley is open now. It will close at 6:00 p.m.