Payson Family Pet Hospital

Amy Mitchell 

on Facebook

3 years ago

RIP OFF. number one rip off they scheduled me an emergency visit scheduled " emergency " for two 10 in the afternoon charged me $100 for scheduling that number two I took my dog there because he had something in his ear they weighed him took his temperature the vet looked in his ear they took him in a separate room from us so of course he's freaked out come back and said that he wouldn't hold still so they could stick tweezers down in his ear and grab the foxtail out duh I said well I think he'll hold still if I'm in there a... read more

Paula Sorbo Kayler 

on Facebook

3 years ago

Had a pet emergency, one dog tried to kill the other dog.....and they wouldn't/couldn't get injured dog in for care. Call back tomorrow at 7:00am, which we did and then proceed to tell us already booked up for today. what about emergencies???? Won't be going back to PFPH and won't recommend them to anyone ever again!!!! 

Istrea Guest 

on Facebook

3 years ago

Horrible! I took my small Dog in for a broken foot. They told me she had to have surgery and 7 pins, 1 plate and $2,500 dollars later... I just wanted my fur-baby to be okay. After no follow up from her Surgeon, never seeing the Vet/Surgeon again and some flunky taking her cast off too soon... only two weeks later I get a TEXT message asking me to video tape her walking and I still owed them another $175 dollars. Not, come in or we need to make an appointment... nope. Nothing but video your dog walking and oh, you owe us mor... read more

Chelsy Pando 

on Facebook

4 years ago

I have been taking my pets to Payson Family Pet Hospital for quite a few years now and have (up until recently) been happy with them. Unfortunately, Payson Family Pet Hospital is yet another business capitalizing on the Coronavirus Pandemic and using it as an excuse to treat customers poorly. A few months ago I made an appointment for my dog and upon arrival, I find their door locked with a sign stating I must call to get service. At that point, I am told I cannot come in with my pet for her vaccinations/checkup. Why wasn... read more

Colleen Shirley Staheli 

on Facebook

4 years ago

I have used Payson Family Pet Hospital for years. I have spent a ton of money on my family pets. In the past, I would say they were amazing. I know that COVID has made things difficult, but their customer service has taken a huge hit in the negative!! I have had to wait over an hour past our appointment time - no apology. But, my last experience was the worst!! I took my dogs in to be spayed and neutered. My male dog developed all of the symptoms they told me to watch for - swelling, hot to the touch, and redness. I ... read more

Billie JoAnn Massimi 

on Facebook

5 years ago

Called about making an appointment and Cindy, was rude, condescending and did not seem to know what their Covid procedures were. Not sure how you get new business when you treat a potential customer like their phone call is an inconvenience. 

Daniel John Hancock 

on Facebook

5 years ago

At first this place seemed great, we had both our dogs get checkups here and one got neutered. The other however ended up needing some dental work done and 2 mammary tumors removed. When we got back after the surgery, she had incredibly messed up stitches with the underside of the skin exposed. (see photos). We brought her back in and they basically just confirmed that the stitches were horribly done, then told us to just keep an eye on it. We brought her back in for her 2 week post op, and they said it all looked good, remo... read more

Michele Spencer Ogden 

on Facebook

7 years ago

If your hours are posted as 9 to 6..then those are your regular hours! You don't charge a extra 100 dollars for 4:45 to 6... I am pretty upset with you right now... If this is how it is then post that.