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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very helpful!
Staff that answered your questions, and treated you with respect instead of talking down to you, ignoring your requests, or lying to you. I explained this in detail on the last survey Pennymac sent me. You should read it.
It was exceptionally difficult to get the various teams reviewing my data (self-employed lawyer) to understand that I couldn't provide underwriting with confidential client information, such as invoices and billing statements. I had to go around and around for days about the same issue. It would be resolved, only to have another request pop up. Tynisha was the only one who understood what the issue was, and helped to resolve it. She's wonderful, but you really need to give your underwriting team some training and understandi... read more
Everything were done the way that I expected, explained everything well and answer my questions
I don't think it was Maliaka's fault, but every time I called with a question or to talk about something regarding the loan someone other than Maliaka would answer my call. This caused me to have to explain my situation every time someone new answered instead of Maliaka who knew my case. Another issue I had was never receiving a notification that there was required documentation I had to fill out in my PennyMac online account.
Great experience overall.
Closed ahead of schedule
fast, painless process
Everything was great. Smooth and easy
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,221 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.