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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was a refinance, same lender. PennyMac made it fairly easy to do, but there were some glitches. 1.) PennyMac charged us to provide themselves with a loan payoff amount 2.) They forgot to let us know the loan had been approved and was ready to go to closing. 3.) They pushed the 1st payment out so far (till next yr). that we paid a very large pre-paid interest charge. 4) The loan docs were wrong and 4 copies of many docs to sign, crazy.
professional manner
My experience with Penny Mac was good. I have been with them for 6 years. They are alway very helpful.
A way to know what documents that were already uploaded that were requested without having to send an email or phone call. The NJ Rate lock form was requested multiple times and only sent once in the beginning. I do not feel that the closing estimate was correct or explained as to where the numbers were coming from. I still feel that it needs to be looked at in looking at my prior loan there is still an escrow balance? Why?
Juan did a great job throughout the process. He was very communicative and reliable. He put my mind at ease and worked hard to close on my property earlier than expected. He made me feel as though I was important and he was very invested in my process. I will use Penny Mac the next time I purchase a home and would suggest others do the same!
I tell people when they ask that my loan is through Penny Mac and that I enjoy their customer service. The website is also a feature I enjoy. This refinance process for me was much more enjoyable that the last time I refinanced my old home. The closing papers were a bit odd, because if my wife's schedule and mine. We couldn't nail down a day for the two of us to be in the same state due to the military. But we got it done, it only took changing the schedule 3 times.
Everything went great in a timely manner and I always felt informed throughout the entire process.
Easy, fast process.
The entire team at Pennymac, especially Paulette and Will, were extremely professional and helpful. They both made the entire refinancing process very straightforward and easy to understand.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,609 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.