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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very professional staff which made the loan process easy and understandable. Very caring individual.
Great experience knowing my documents were uploaded securely which made the process easier.
Our loan officers Jazmyne and Vincent were awesome!! Jazmyne was in constant communication with us and was so patient!!
1. Shorten the time or clearly layout the process/time frame. Length of time from loan application to closing was 10 weeks without any reasons, 2. Better response time, The MAC Team concept was a joke. However, J. Kneeland was the exception. 3. Better QC,. Closing was cancelled at last minute due to an error by the final reviewer. Had to rescchedule. 4. Better QC, Final disclosure was not sent until the day of closing and numbers didn't match at signing time.
I felt like the people were very accommodating and helpful. I felt like the loan process took too long so they kept requesting documents. Overall I thought it was a very good experience
Great team
Poor communication, Joshua Nelson is amazing and happy to here he has moved up in positions. Arielle Smith needs improvement with communication, prudence, and all customer services skills. I know everyone can make mistakes, but if you don’t grow from them and aren’t happy doing your job.. then get a different one. Life’s too short.
The process was quick and the team was excellent
Jesse did an excellent job.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.