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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Working with Mr. Mann was positive, he help me through processes online I needed. Thank you
Your agent was the one that told me of the opportunity that I was qualified for. I was skeptical from the beginning, he spent the time in putting the info together and presented it to me that made sense.
I wasn't notified promptly that my paperwork was incomplete and obviously that prolonged the loan processing time. Other than that I was very satisfied with everyone else and the whole refinancing experience over the phone and online. Thank you Penny Mac Team.
This is the second time I am refinancing through PennyMac. First time around the process went smoothly and great experience. This time, many times I was frustrated. Load officer - Steven Garcia - would not return my calls for days and I had to keep escalating to talk to someone. The automates messages would keep requesting me for documents. When I called the loan officer they would say it is not needed. Automated messages were annoying.
Thank you for your services
The length of time of the loan was not acceptable or expected. It was also not communicated. I want to make this clear, Cameron was great with his job, but the organization's time expectations and communications was terrible. The loan should not have taken this long to complete. I was only told at some point when I asked why the loan was help up that there was an issue.
Smooth process, no real complaints.
Having Laurie available to answer any of my question my this process and experience great. Everyone at Pennymac always offered to assist me at the same level of sevice.
The PennyMac team did a great! job re-financing my home. The process was simple and easy to do with very little Documents needed for the re-fi.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,225 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.