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PENNYMAC

4.4

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Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,817 reviews
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Tamara S.'s profile image
Tamara S. 
5 years ago

Thank you so much for taking out the time to servicing me ... I would recommend and use your service again. 

Harold S.'s profile image
Harold S. 
5 years ago

This was our second loan with PennyMac and it went as smoothly as the first one. Great to deal with. 

SUEANN M.'s profile image
SUEANN M. 
5 years ago

The closing documents were incorrect the first time. I expressed my unhappiness to James and he got right on it. The closing took an additional 3 weeks, but Pennymac made the documents accurate at the second closing. Nothing is perfect, but Pennymac did a great job in correcting their error, timely and with good communication. 

Jason K.'s profile image
Jason K. 
5 years ago

I felt like once I got passed on from Patrick.....communication was poor I had to call many times with questions. I never got the second contacts information....He would call periodically but I would have liked to have more contact to see how things were going. Patrick was great at the beginning I just wish we could have had him all the way through 

MARSHA H.'s profile image
MARSHA H. 
5 years ago

Eric was absolutely wonderful from the 1st day I called until closing. 

TONG Q.'s profile image
TONG Q. 
5 years ago

It was a pleasure to work with Sonia 

John BAKER I.'s profile image
John BAKER I. 
5 years ago

Your friendliness, professionalism, and communication.  

TERESA H.'s profile image
TERESA H. 
5 years ago

I have closed many, many times and on many homes but this was truly the worst experience of my life. I have never in my lifetime received such poor customer service. Nearly every time I called was a nightmare. A NIGHTMARE!!! I cannot stress this enough. I think I have PTSD from this closing. At one point it was so bad, I was thinking I cannot be talking to Penny Mac....this must be fraud. I honestly thought about calling the AG of your state to report it at one point. It was terrible. 

Carl C.'s profile image
Carl C. 
5 years ago

Haden Grant was a big help also 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,817 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 5:00 p.m.