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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Exceptional knowledge, communication and services. Very pleased with all aspects of the experience.
great
Will Slater was an absolutely fantastic representative. I could have asked for a better partner during the refinance process. And honestly, without him I would’ve probably walked away. Unfortunately, after the initial business with Will ended and I moved to the Mac Team, it was a horrendous experience. From declining documents incorrectly, never adjusting my closing costs, mis scheduling my closing, then call me during my closing to say that my closing costs had changed yet again.
We had a very nice experience, everyone involved was very knowledgeable and willing to help with what questions we had, and the closing went very smoothly as well, we were very pleased.
No communication.
It took several weeks for penny mac to accept the money in my bank account due to guidelines which would not allow them to recognize I had already withdrawn money they were not counting and so they double subtracted it which was completely ridiculous. The closing process was delayed and it increased the cost to keep the rate I was quoted. No one could explain the 'guidelines' used. Just that the 'underwriting team'made the decision.
Everardo Zaragoza was very helpful and in a timely manner. Some of the people or procedures in his support staff need some help/improvements. Ad lib answers are troublesome. For me the web site where documents are transmitted needs a lot of human engineering.
Great experience, went quickly
We had a good closing. We just had a problem with the flood form not being with our package and later signing, but besides that it went smoothly.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,639 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.