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PENNYMAC
- Mortgage Lenders
- Fort Worth, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
14800 Trinity Boulevard, Fort Worth, TX, 76155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I called and explained my personal situation. Not only was I clearly given options, but I was able to feel comfortable enough to share my thought process while feeling like I was listened to. The representative was clear, well spoken, personable, and knowledgeable. She was actively listening while giving me clear options. Exactly what I needed in a time where I felt I was panicking! Thank you!
Our sales person, Greg, was in too much of a hurry to explain things and when he did, it wasn't even our information. We were to have $20k cash out at closing and all our documents showed we owed at closing. Chavaya didn't really know anything when I called to ask about it. He was pleasant enough, but not sure what roll he was playing in this process. It took 4 versions of the loan estimate documents to get it corrected. At closing, my name was spelled wrong on ALL the documents, so I had to handwrite in my name and in... read more
Better communication and availability of loan officer.
I am not sure if this was the first loan Paul handled, but when my husband, myself, and our title company have to explain to him what he is doing incorrectly, there is an issue. Looking back, we should have requested a different loan officer on day two. There was far more stress on us than was necessary during this process due to his confusion and inconsistency. Addition training is clearly needed.
Received conflicting info from loan processor twice, finally rectified by initial loan officer after follow up phone conversations.
Thank you!
Pemnymac worked diligently to get my refinance loan approved and closed in the time frame given to me. Thank you for the great communication.
Wrong information given. Felix manager poor communication and no follow up.
Efficiency
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.6 star rating with 2,653 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.
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