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PENNYMAC
- Mortgage Lenders
- Thousand Oaks, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
112 S. Lakeview Canyon Road, Ste. 120, 130, 200, 220, Thousand Oaks, CA, 91362, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I refinanced my home with Pennymac as they currently held my loan and it was a horrible experience. My loan officer was not responsive by email or call and it often took a week plus to get any answers. His manager was also just as bad and never actually contacted me back despite me leaving 3 messages and his staff submitting request for a call back. I was also promised a specific rate/deal and got a bait a switch which I had to fight to receive the original amount promised. Don't waste your time, there's plenty of other opti... read more
Terrible Lender. Nightmare closing delay. This so called company has a general e-mail address, so not only do you get the joy of calling and getting a different person everytime you call, you can't even e-mail a specific person. This company has to Pay thousands of dollars to get a fake rating using robot companies. We sat for hours after the time the mortgage was supposed to close due to their incompetence. They came up with an issue about verifying employment literally 12 hours before the closing time and date. We will ne... read more
Never again. Simple cash out should have taken 2 weeks. Took 3 months. Charged me twice to get mortgage payoff from their own account. Two days after funding and I still don't have my money. Account they are refiing now has late fees because they are so slow to fund. Never again!
The loan officers were very helpful from application to closing. Usually felt like I was able to track what was going on and when I felt like I wasn't my questions were always answered. I would absolutely recommend going through PennyMac for your loan servicing needs!
I wish there was a minus -5 star. STAY AWAY from this company. The worse experience of my life. Extremely poor customer response. Extremely poor communication. Staff, there basically don't work with each other. Every document had to be sent at least 5 times. It was a waste of my time and energy.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.2 star rating with 54 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.
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