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Pet Doctors St Lukes & Exotics Centre
- Veterinarians
- Mount Albert, AUK
About this business
Location details
5 Wagener Place, Mount Albert, AUK, 1025, New Zealand
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
First experience ever taking my pets to a vet and it was such a pleasant experience! The reception staff are friendly and really care for the health of your pet, the vet that looked after my 2 guinea pigs (I think it was Andrew?) was so knowledgeable, he really does care about the welfare of animals and made the process really quick and easy! I will always take my piggies to you now, thank you so much for what you've done today!
RecommendedFantastic place so caring understanding the service was so wonderful. I want to thank all the staff for looking after Jackson our cockateil ... you gave us time to say goodbye to our little boy .. having Jackson for 25 years he was family. You guys did everything you could .. once again thank you for everything . We appreciate everything you all did and for the support .. you guys rock!!
RecommendedAbsolutely amazing service and treatment fixing up Morpheus (Max's bearded dragon) these people really know what they are talking about and helped get Morpheus back to health. Would recommend
RecommendedAbsolutely amazing team! Everyone is so compassionate and thoughtful. They definitely know their stuff. Such lovely people and excellent with knowing lots of knowledge about the animals. Highly recommend them for your exotic pets :).
RecommendedThe team at Exotic Pet Doctors are truly amazing. Stewart the rabbit is very well looked after and cared for both previously at Lynfield and now at St. Lukes. I feel valued and each consultation is never rushed as the vets really listen to your concerns and have an enormous amount of knowledge. I know Stew is in the very best of hands and at the ripe old age of 10, I can't imagine taking him any where else!
I will never go here again. An incompetent receptionist who fabricated a story to the vet. to then have the vet talk to me about my tone? crazy. understaffed and have no sense of urgency and lacked a real update. I understand they have emergencies- maybe put on more staff to update paying customers.
Business response:
Thank you for taking the time to share your feedback and for discussing the matter with us via email. We sincerely regret that our service did not meet your expectations, as providing the best care for every pet is always our highest priority. We understand how stressful it can be when a beloved pet is unwell, and we genuinely empathize with the emotions that come with that. At the same time, we kindly ask for mutual respect to be maintained, both for our team and for you, as we worked together to ensure the best possible ou... read more
These vets are absolutely terrible quoted me $1000 for all these tests on my Guinea pig saying it was cancer before even ruling out anything.year later she’s still alive no thanks to them and all she had was a allergy
Business response:
Dear Annmarie, We appreciate you taking the time to share your feedback with us. We are sorry to hear about your negative experience with us. However, we would like to clarify that we always strive to provide the best possible care for our patients. We understand your concerns regarding the cost of the tests recommended for your guinea pig. Our veterinarians follow a thorough diagnostic process to ensure the well-being of the animals under our care. While we aim to provide accurate assessments, sometimes different conditio... read more
Their vets are either not trained properly and looking at pet oners as money making machine and don't love animals at all. They can easily give an option of euthanasia if you can't afford their cost. My bird is fine now. Carevets Glen eden treat my bird.
Business response:
At Pet Doctors St Lukes we care about every single animal and owner that comes to us, and our vets and staff have special training, experience and equipment to handle complex exotic pets medical care. We obviously do not wish to discuss details of the case publicly, so we have contacted you directly. We are ultimately glad that Dambi the cockatiel is well. Thank you for letting us know.
My Cockatiel was admitted here for a dust mite shot, which they did not have stock of where she had the rest of her shots done. I did ask if I could go without the consultation cost of $80 as that is alot, and the shots done prior totaled $380 (over my weekly pay) and the answer was no, there had to be one, even though the report from the first vets had a referral just to get her a dust mite shot. One consultation later and they said my bill was $670. After leaning over the vets shoulder and looking at the procedures, she pu... read more
Business response:
Hi Jack, we’re very sorry to hear of the passing of your bird. I believe there may be some confusion regarding the diagnosis of your pet and I really do wish to respect your privacy around such a sensitive issue, so if you feel comfortable discussing this further please give us a call on 09 828 4031 or send us an email at stlukes@nzpetdoctors.co.nz and we can perhaps provide some clarity or answer any questions you may have. Our thoughts are with you during this difficult time. Regards, Pet Doctors St Lukes
Frequently asked questions about Pet Doctors St Lukes & Exotics Centre
How is Pet Doctors St Lukes & Exotics Centre rated?
Pet Doctors St Lukes & Exotics Centre has a 4.5 star rating with 443 reviews.
When is Pet Doctors St Lukes & Exotics Centre open?
Pet Doctors St Lukes & Exotics Centre is open now. It will close at 6:00 p.m.