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PetSuites Gahanna
- Pet Boarding
- Columbus, OH
About this business
Location details
5495 N Hamilton Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 7:00 p.m. | |
| Tue | 06:30 a.m. to 7:00 p.m. | |
| Wed | 06:30 a.m. to 7:00 p.m. | |
| Thu | 06:30 a.m. to 7:00 p.m. | |
| Fri | 06:30 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I am going to make this the ONE review you do want to read BEFORE you take your dog here for any services, please take a few minutes to read this, in hopes that it will give you insight on this facility! Also I have receipts, photos, and email exchanges of this incident to prove my dog went to this facility and that this injury was obtained there! In case the owner is bold enough to reply to this review combatting it. First and foremost, you will read a lot of reviews that say how amazing the facility and staff seem. I myse... read more
Business response:
Redder Family, We want to start by saying how sorry we are that Arya was injured in group play. Our goal is to always ensure all of our guests are happy, healthy, and safe while in our care, and we are truly sorry that we did not meet that expectation.We take any injury that may happen here very seriously and we always want to seek vet attention immediately along with absorbing the financial burden of a vet appointment invoice and follow up invoices to ensure she is healing properly and safely with the medical attention as n... read more
The new pricing model is so confusing that the workers there can't even explain it. The quote I got was $250 less than what they attempted to charge me when I picked up. What I ended up paying was still $50 more than the quote. Also, I was charged a late fee for picking up after noon yet I was also charged for dayplay for the same day. The facility is fantastic but the pricing is so confusing that it leaves you wondering if you were just swindled. very disappointing
Business response:
Jennefer, thank you for the feedback. Our managers have reached out to you directly and left a voicemail to discuss this in more detail. Please feel free to reach back out at your earliest convenience. Thank you! 614-478-7300
Dropped off our 2 chihuahuas in a travel carrier for boarding. When we returned from vacation 3 days later the dogs were dirty, scared, and shaking uncontrollably. When they brought them out the picture is what the drop off kennel looked like. We are assuming they left them in that travel carrier. Our dogs never mess their kennel at home and you can clearly see from the blanket photo that this was not just an accident. The kennel and blanket were completely soiled with what looked like several days worth of urine and feces. ... read more
Business response:
Gabrielle, we greatly appreciate you and your husband taking the time to speak with us, and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
We've used PetSuites Gahanna at least four as they are one of the only dog boarding places that would take our dog that was not yet spayed. Each time we've taken our dogs, we've paid extra so they would be in the pent house and have the comforts of extra bathroom breaks in the evening. EVERY time we pick our dogs up, they are soaked in pee and the chemical solution that is used to clean the dogs cages. It is awful. We thought with the new rebranding and potential change in ownership, this time would be different but it... read more
Business response:
Lindsay, we greatly appreciate your feedback and would like to discuss this matter in more detail together to allow us to address your concerns in entirety. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.We will be reaching out to you shortly but, in case we miss you, please feel free to call us at your earliest convenience as well at 614-478-7300. PetSuites Columbus-Gahanna
Lost me and my mom today as customers!! Avoid and go elsewhere!!!
Business response:
Thank you for your feedback, Jodi. After speaking together, I foresee the necessary updates and adjustments we have added to your account will prevent any future miscommunications or inconveniences for you and your family on your furture visits with us! Thank you for allowing us the opportunity to discuss your experience, update your account accordingly, and enable us to provide excellent care for you on your next visit. We look forward to seeing you again soon! PetSuites Columbus-Gahanna
Staff 👎🏻 one guy told us to come on in and when we got there the lady tried to tell us to give our pup another round of shots because the first round wasn’t “vet certified”... I get it for safety of other dogs but set up a procedure for people who get their pup basic shots done from their breeders. Didn’t want to leave him in the tiny crate all day anyways. 🤷🏻♂️
We've been pretty loyal for a year now and it just had to find out about the rewards program online. We've spent alot of money and it would have been good to know about. A few weeks ago we sent our dog in for an overnight stay that cost $100.00 We knew we would have 2 all day plays and 1 boarding but even though they took him out of the crate at 6:30 (we were told he didn't go back in) we still got hit with a second days boarding charge. It's fine but don't be shady about it . If I was told ahead of time it wouldn't have... read more
Frequently asked questions about PetSuites Gahanna
How is PetSuites Gahanna rated?
PetSuites Gahanna has a 4.1 star rating with 694 reviews.
When is PetSuites Gahanna open?
PetSuites Gahanna is closed now. It will open tomorrow at 6:30 a.m.